Sound Communication: The Holdcom Blog

The All Encompassing Customer Journey

Posted by Harvey Edelman on Fri, Nov 20, 2015

Breaking the language barriers in business can be powerful if you serve more than a one language demographic. Taking the time to analyze the customer journey and ensure that you are reaching every available client in their respective language results in happier and more satisfied customers and greater success for your business.

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Tags: voice prompts, voice production, Multilingual, multilingual communication

Multilingual Voice Prompts - Part of the Dealership Experience

Posted by Sioban Schmeding on Tue, Nov 17, 2015

Walk into almost any car dealership today and you'll hear how providing an exceptional customer experience is vital to the way that business operates. Indeed, many automobile dealerships bend over backwards to offer perks to customers, including comfortable waiting rooms with free beverages and snacks and preferred customer programs. Some larger dealerships even boast that they have salespeople that can help customers in many languages. However, what about working with customers who speak a foreign language before they enter the store?

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Tags: voice prompts, Multilingual, multilingual communication

The Customer Experience of Your Phone Customers: 3 Top Tips

Posted by Sioban Schmeding on Fri, Nov 06, 2015

The customer experience of your phone customers means your business moving ahead or remaining stagnant. Here are three tips from Fortune 500 companies about how to make that experience top quality and create a loyal customer out of the casual customer over the phone.

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What Your Brand Image Is Missing

Posted by Sioban Schmeding on Thu, Oct 29, 2015

As a business owner, you want to make sure the many moving parts don't lose sight of the overarching mission and your brand image stays consistent. Your brand does have its own identity, which leads to the whole brand image. A brand’s image should be created based upon who your target audience is, what you do, and how you see your company.

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Take Your Vision Statement to the Next Level with an Explainer Video

Posted by Sioban Schmeding on Thu, Oct 22, 2015

Chances are your business has a vision statement, and chances are your marketing team spent a good deal of time crafting it.  Company vision statements are written and rewritten, honed, tested, massaged, and whipped into shape until they get the necessary buy in and end up tucked away somewhere on the company website.  Now, here’s the $64,000 question:  does anyone really care?

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Breaking Language Barriers in Business Opens More Wallets

Posted by Sioban Schmeding on Tue, Oct 13, 2015

The modern business world is global in scope. With the advent of online marketing and rapid international shipping, any business stands to gain new markets, provided the potential customer can understand what that business offers. Breaking language barriers in business is essential for any company wishing to expand beyond a local or regional scope.

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3 Reasons to Add Foreign Language Options to Your Phone System

Posted by Harvey Edelman on Wed, Sep 30, 2015

We have all at one point called a business and heard the option to choose foreign languages. A native English speaker may not realize how vital this service is to someone who is not a native English speaker. There are many benefits and reasons as to why your phone system needs to have additional languages, here are 3.

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How To Optimize Your YouTube Video - Part Two

Posted by Sioban Schmeding on Fri, Sep 25, 2015

Welcome to our 3 Part Blog Series on YouTube SEO optimization! If you didn’t have a chance to read Part One you can check it out here. Today's Blog will address how to optimize your YouTube video description and tags to receive better SEO.

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Unified Communications: Is The Human Voice Dying?

Posted by Sioban Schmeding on Wed, Sep 23, 2015

Unified Communications, often called UC, has been around for decades and synonymous with Moore's law that loosely states the growth of technology doubles every year while the cost remains constant, VoIP and UC are both keeping pace with this important revelation. 

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Tags: audio

How to Optimize YouTube Videos for Enhanced SEO - Part 1

Posted by Sioban Schmeding on Tue, Sep 15, 2015

Welcome to our Three Part Blog Series on YouTube SEO optimization! Video marketing can be challenging, it has changed so vastly in such a short period of time. But don't fear Holdcom is here to help you make the most of your YouTube posts. 

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Tags: SEO, video marketing

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