Sound Communication: The Holdcom Blog

3 Reasons to Add Foreign Language Options to Your Phone System

Posted by Harvey Edelman on Wed, Sep 30, 2015

We have all at one point called a business and heard the option to choose foreign languages. A native English speaker may not realize how vital this service is to someone who is not a native English speaker. There are many benefits and reasons as to why your phone system needs to have additional languages, here are 3.

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How To Optimize Your YouTube Video - Part Two

Posted by Sioban Schmeding on Fri, Sep 25, 2015

Welcome to our 3 Part Blog Series on YouTube SEO optimization! If you didn’t have a chance to read Part One you can check it out here. Today's Blog will address how to optimize your YouTube video description and tags to receive better SEO.

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Unified Communications: Is The Human Voice Dying?

Posted by Sioban Schmeding on Wed, Sep 23, 2015

Unified Communications, often called UC, has been around for decades and synonymous with Moore's law that loosely states the growth of technology doubles every year while the cost remains constant, VoIP and UC are both keeping pace with this important revelation. 

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Tags: audio

How to Optimize YouTube Videos for Enhanced SEO - Part 1

Posted by Sioban Schmeding on Tue, Sep 15, 2015

Welcome to our Three Part Blog Series on YouTube SEO optimization! Video marketing can be challenging, it has changed so vastly in such a short period of time. But don't fear Holdcom is here to help you make the most of your YouTube posts. 

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Tags: SEO, video marketing

Brand Image: A Unified Voice For Call Processing

Posted by Sioban Schmeding on Thu, Aug 27, 2015

For humans, the sense of hearing provides depth and richness to life. Likely, there are sounds that you experience that evoke a deep emotional response within you. Studies indicate that those who experience hearing loss often suffer from depression because hearing is typically integral to one's experience of life itself.

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Tags: IVR Announcements

Hold Time is Valuable Time

Posted by Harvey Edelman on Tue, Aug 25, 2015

Let's face it, when a company puts you on hold, sometimes it's annoying.

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Part Two- Are Entertaining Videos Worth the Investment?

Posted by Sioban Schmeding on Thu, Aug 20, 2015

A previous post from Holdcom discussed the value of entertaining videos in a world where John Travolta is better known for his role in Scientology than his role in Saturday Night Fever.  If you didn't get the chance to read it, you can check out the full article here.  

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Three Must-Haves for A Truly Elite Customer Experience

Posted by Sioban Schmeding on Tue, Aug 18, 2015

If your organization is still living in the days of merely being user friendly, then you probably need to begin a new initiative in marketing and customer service. A user friendly customer service interaction is no longer good enough. Your organization needs to implement an elite overall customer experience from the very tops of corporate leadership, filtering all the way down to the fast-paced and demanding front lines, where your highly trained personnel interact with clients on a daily basis. Here are three tips to make sure your organization is putting its best customer experience foot forward:

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3 Ways IVR Can Enhance Your Business

Posted by Harvey Edelman on Tue, Aug 11, 2015

The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an auto voice attendant, it is important to create a pleasant and simple experience for the caller. Utilizing an automated system has many benefits for your company or business!

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Using the Right IVR to Sound Like a Big Company

Posted by Harvey Edelman on Thu, Aug 06, 2015

Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable greeting are difficult for many people. Thus selecting the right auto attendant/IVR to sound like a bigger company is a crucial step in presenting your business to the public. Here are suggestions on how you can set up your IVR to best meet customer needs.

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