Sound Communication: The Holdcom Blog

Brand Image: A Unified Voice For Call Processing

Posted by Sioban Schmeding on Thu, Aug 27, 2015

For humans, the sense of hearing provides depth and richness to life. Likely, there are sounds that you experience that evoke a deep emotional response within you. Studies indicate that those who experience hearing loss often suffer from depression because hearing is typically integral to one's experience of life itself.

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Tags: IVR Announcements

Hold Time is Valuable Time

Posted by Harvey Edelman on Tue, Aug 25, 2015

Let's face it, when a company puts you on hold, sometimes it's annoying.

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Part Two- Are Entertaining Videos Worth the Investment?

Posted by Sioban Schmeding on Thu, Aug 20, 2015

A previous post from Holdcom discussed the value of entertaining videos in a world where John Travolta is better known for his role in Scientology than his role in Saturday Night Fever.  If you didn't get the chance to read it, you can check out the full article here.  

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Three Must-Haves for A Truly Elite Customer Experience

Posted by Sioban Schmeding on Tue, Aug 18, 2015

If your organization is still living in the days of merely being user friendly, then you probably need to begin a new initiative in marketing and customer service. A user friendly customer service interaction is no longer good enough. Your organization needs to implement an elite overall customer experience from the very tops of corporate leadership, filtering all the way down to the fast-paced and demanding front lines, where your highly trained personnel interact with clients on a daily basis. Here are three tips to make sure your organization is putting its best customer experience foot forward:

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3 Ways IVR Can Enhance Your Business

Posted by Harvey Edelman on Tue, Aug 11, 2015

The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an auto voice attendant, it is important to create a pleasant and simple experience for the caller. Utilizing an automated system has many benefits for your company or business!

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Using the Right IVR to Sound Like a Big Company

Posted by Harvey Edelman on Thu, Aug 06, 2015

Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable greeting are difficult for many people. Thus selecting the right auto attendant/IVR to sound like a bigger company is a crucial step in presenting your business to the public. Here are suggestions on how you can set up your IVR to best meet customer needs.

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Best Practices For IVR, Voice Prompts, and Auto Attendant

Posted by Sioban Schmeding on Tue, Aug 04, 2015

As a business owner, you are likely interested in providing superior quality at every customer touch point for your business. One of the first things a customer may encounter is your telephony technology, be it IVR, voice prompts, or an Auto Attendant. What can you do to ensure that your company shines with this type of technology?

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Small Doesn't Mean Unprofessional

Posted by Harvey Edelman on Thu, Jul 30, 2015

Small businesses using the right auto attendant/IVR can sound like a bigger company. Small should mean professional. With 21st century technology, it's possible for a small company to present itself just as professionally as a mega-corporation.

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4 Benefits of Using an Auto Attendant

Posted by Sioban Schmeding on Tue, Jul 28, 2015

Using an auto attendant system is a great way to care for your customers without all the overhead of a receptionist. This system will have numerous benefits for your business. Listed below are a few benefits associated with using this system. 

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Tags: IVR Announcements

ACD: The Valuable Tool Your Company Isn't Using

Posted by Harvey Edelman on Thu, Jul 23, 2015

An Automatic Call Distributor (ACD) can be a very valuable tool for a company. What it does is fairly self-explanatory: it distributes calls automatically, letting your customer service team focus on serving customers instead of having to spend time directing calls. ACDs have a large number of additional benefits beyond saving time, however.

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