Sound Communication: The Holdcom Blog

December - Healthcare Content Cure - On Hold Script Samples

December is a time to celebrate and spend time with family, but don't forget to remind callers and patients about December's Healthcare Wellness Observances. If you need Message on Hold script samples to use for your December marketing programs, take a look at these important December...

Read More

November Healthcare Content Cure - On Hold Script Samples

As the Thanksgiving holidays approach and family and friends gather to give thanks remember to remind your callers and patients about November's Healthcare Wellness Observances. Check out these important November Observances and Message on Hold script samples you can use for your November...

Read More

EnterTRAINING: The Fast Track to Learning

A guest blog written by Ronna Caras, President of Caras Training.

My brother has ten grandkids aged eight and younger and getting them together is funny, heartwarming and exhausting, just as you would expect. It is also a lesson on teaching.

Even when we are teaching children who are a lot older...

Read More

Holiday Call Center- 5 Best Practices

Holidays are the busiest time of the year. Not only for personal reasons, but many industries see increased traffic and sales due to "the most wonderful time of the year."  Most businesses cannot afford to lose sales during the holidays, making every interaction vital to a companies' success. In...

Read More

October Healthcare Content Cure - On Hold Script Samples

It's that time of month for the Wellness Observances for October. As you pick your Halloween costumes and arrange the office parties don't forget about your October marketing. Remember to remind patients and callers of these important causes and any events that relate!  Check out the important...

Read More

Healthcare: How Your Staff's Attitude Can Cost You

A bad review by a critic can make or break an actor or chef’s career.  With the advent of social media and sites like Yelp, Foursquare, and Angie’s List, anyone with a smart phone and a bad experience can change the way your clients feel about your business.  Reviews are popping up in all types...

Read More

Message on Hold & IVR: Small Business Phone System Fix

Sometimes, despite the best of intentions, knowledge, and effort, there is no simple answer to a problem. Take matching a phone system to a business’s needs. There is no simple answer, because first you need to ask important questions. What features do you need?  How many lines do you have? Have...

Read More

September Healthcare Content Cure -On Hold Script Samples

Summer is slowly ending, and back to school commercials have begun to play. It's that time of month for us to share our monthly Healthcare Wellness Observance Days for September and the script excerpts that can be used. From Childhood Cancer Awareness Month to World Alzheimer's Month we have the

Read More

Message on Hold: Music & Your Brain

Ever hear that one song, and as soon as it comes on you want to start dancing? The affect music has on our brains is undeniable. Music affects our brains so much that it has become popularized for therapy. Parents have even been encouraged to teach children how to play an instrument to increase...

Read More

Cure for Content: August - Message on Hold Healthcare Script Samples

Don't miss out on the opportunity to share content regarding these August events! If you haven't seen our previous July blog with additional content for healthcare you can check it out here. The August observances do differ from those of  July, as in there are no observance days for the month of...

Read More