Sound Communication: The Holdcom Blog

The Guest Experience Is In the Details

Posted by Sioban Schmeding on Wed, Jul 01, 2015

"Rome wasn't built in a day" and neither is the perfect guest experience. While it is crucial to have, customer relations and great experiences are built and nurtured over time with the right skill-set and dedication. This post will discuss three easy ways to ensure the guest experience you provide is top-notch

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Hotels Using Social Media Are A Dream Come True

Posted by Harvey Edelman on Thu, Jun 25, 2015

With the influx of social media into every day society, it has become common practice to begin to dream about your next vacation long before you start to actually make any actual plans.  

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Here's How to Get Great Reviews For Your Hotel

Posted by Harvey Edelman on Tue, Jun 23, 2015

When you're in the hospitality business, you're constantly on the lookout for more customers.  Much of your incoming business is based on reviews from previous visitors.  There's just one problem:  people are much more likely to write a review if they're dissatisfied with their service than they are to write a review when they're happy.  Want to get the kinds of reviews your Hotel deserves?  Try a few of these tips:  

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Video: What You Need To Know When Posting

Posted by Sioban Schmeding on Wed, Jun 17, 2015

With millions of people watching them every month, a video platform is a distribution method that you do not want to miss out on. People watch them on their computers, tablets, cell phones, and other devices.

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How to Impress Customers With True Hospitality

Posted by Harvey Edelman on Tue, Jun 09, 2015

For anyone in the hospitality industry, guest experience is vital to your success. The amount of hospitality you put forth, as well as that of your employees, determines just how good your guest's experience will be. In today's world of social media, word circulates faster than ever before, which makes reviews, both good and bad, an important component to the life of your business. In this article, you will be given three tools that will give your guests a pleasant, and memorable experience.

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Is Guest Experience a Priority at Your Hotel?

Posted by Harvey Edelman on Thu, Jun 04, 2015

People are constantly traveling for businesses and for pleasure looking for great value for the money they are paying. There is high competition for new customers, especially in the hotel industry. People are no longer getting in their vehicles to just drive, hoping to find a hotel that looks nice, clean, and safe. 

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Need a Robust Hotel Marketing Strategy? Create Quality Video Content

Posted by Harvey Edelman on Tue, Jun 02, 2015

You flip the light on, the room is clean, and the air is crisp, there are no unwanted surprises; only features and amenities that go above your expectations. You feel at home. You settle down, open the door to the balcony, and pour a drink. Your only worry is what great dining option to try first, and how you can't wait to come back with family and friends. Connecting with guests and ensuring that they know exactly what your resort or hotel has to offer requires a robust marketing strategy, including professional videos containing pertinent video content, easy to navigate websites, with accurate and trust-worthy testimonials and reviews.

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Tags: video

Hospitality - More Than Just a Word to Hotels

Posted by Harvey Edelman on Thu, May 28, 2015

First and foremost goal of any hotel, hospitality is the difference between the people staying at a hotel being guests and being customers.  

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Hotels Using Social Media Definitely

Posted by Harvey Edelman on Tue, May 26, 2015

The hotel industry is huge, and whether they are hosting tourists or people visiting a city on a business trip they want to make sure that people know what they have to offer is the very best. Every hotel should build social media profiles so that visitors who have stayed with them have a place to connect and spread the word of how their experience went during their stay.

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Hotels Using Social Media Setting the Standard

Posted by Harvey Edelman on Tue, May 19, 2015

Many companies around the world are using social media to promote their business, keep customers informed, and bring in new customers. Hotels are setting a standard while doing so.

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