Sound Communication: The Holdcom Blog

February - Healthcare Content Cure - On Hold Script Samples

February isn't only about Valentine's Day! Even though it's the shortest month, there are still wellness observances to know about. Don't forget to remind your callers about these healthcare wellness observances. Read on to learn more about the February Wellness Observances and sample message on...

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5 Ways to Shape-Up your Wellness and Fitness Marketing

With the New Year coming, it's time for changes. For a majority of people changes can involve their: lifestyle, career, or living situations. Now if you're a business involved in fitness, or wellness you won't want to miss this opportunity! As a business owner, organizing and creating marketing...

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Spice Up Your Message on Hold

If you're reading this, you've already recognized the immense potential of your phone system's Music/Message on Hold capabilities. Not only are you providing targeted messages to your callers while on hold, you're reducing call abandonment and making the most of their time in queue. 

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5 Reasons Employees Shouldn't Record your IVR

Your company’s IVR is the “first impression” callers get about your business. Recording your voice prompts in house may be a quick and affordable solution, but here’s a few reasons why that decision might not be the right one:

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January - Healthcare Content Cure - On Hold Script Samples

As the New Year begins, so do more healthcare wellness observances! Let your callers and patients know about these important causes. If you need Message on Hold script samples for your January marketing programs, take a look below. Along with each observance is a sample Message on Hold script.

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December - Healthcare Content Cure - On Hold Script Samples

December is a time to celebrate and spend time with family, but don't forget to remind callers and patients about December's Healthcare Wellness Observances. If you need Message on Hold script samples to use for your December marketing programs, take a look at these important December...

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November Healthcare Content Cure - On Hold Script Samples

As the Thanksgiving holidays approach and family and friends gather to give thanks remember to remind your callers and patients about November's Healthcare Wellness Observances. Check out these important November Observances and Message on Hold script samples you can use for your November...

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EnterTRAINING: The Fast Track to Learning

A guest blog written by Ronna Caras, President of Caras Training.

My brother has ten grandkids aged eight and younger and getting them together is funny, heartwarming and exhausting, just as you would expect. It is also a lesson on teaching.

Even when we are teaching children who are a lot older...

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Holiday Call Center- 5 Best Practices

Holidays are the busiest time of the year. Not only for personal reasons, but many industries see increased traffic and sales due to "the most wonderful time of the year."  Most businesses cannot afford to lose sales during the holidays, making every interaction vital to a companies' success. In...

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October Healthcare Content Cure - On Hold Script Samples

It's that time of month for the Wellness Observances for October. As you pick your Halloween costumes and arrange the office parties don't forget about your October marketing. Remember to remind patients and callers of these important causes and any events that relate!  Check out the important...

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