Small businesses using the right auto attendant/IVR can sound like a bigger company. Small should mean professional. With 21st century technology, it's possible for a small company to present itself just as professionally as a mega-corporation.Read More
Sound Communication: The Holdcom Blog
Using an auto attendant system is a great way to care for your customers without all the overhead of a receptionist. This system will have numerous benefits for your business. Listed below are a few benefits associated with using this system.Read More
Tags: IVR Announcements
An Automatic Call Distributor (ACD) can be a very valuable tool for a company. What it does is fairly self-explanatory: it distributes calls automatically, letting your customer service team focus on serving customers instead of having to spend time directing calls. ACDs have a large number of additional benefits beyond saving time, however.Read More
Any business owner who remembers John Travolta dancing in a white suit instead of stumping for Scientology knows that videos and social media are not the only way to grow a business. So I've had to accept that the world, and the business world, has changed, and that we needed to do more than direct mail campaigns and trade shows to increase revenues. And we did. At my company, we do regular email marketing, keep our website current and cutting edge, and write our daily/weekly blogs. Some might argue it’s an economical tradeoff for brand awareness, promoting business and generating leads. But what about producing entertaining, ambitious videos, that aren't even necessarily trying to sell? All that time, resources, and money, just to say "Hey world, we're here. Look at us!" It's a tough pill to swallow for the CFO, even if I do consider myself the progressive partner. Where's the return? Where's the ROI? That's what I hear... outside... and inside my head.Read More
Social media is a powerful tool that can be a double-edged sword for hospitals. Provide too much information and your content can be interpreted as boring or too technical. Then if your hospital is a social media hermit, you risk not staying top of mind in your community. We will discuss 3 tips that you should follow:Read More
Instead of looking at a brochure most prospects prefer to look up hotels and businesses on the internet. Your internet presence could be Facebook, Yelp, or LinkedIn. As a business it can be complicated, encouraging previous customers to share their experience on the internet. To make customers and prospects comfortable businesses need to create a comfortable and friendly presence on the web.
Holdcom was contacted by the General Manager of the Days Inn Washington DC, Connecticut Ave. Days Inn is located just outside downtown Washington, a busy tourist and business area. The General Manager was seeking a solution to make the Days Inn Facebook page more engaging and build brand awareness.
Tags: social media
Customer loyalty is important for any business. The best way to improve loyalty is to understand and improve the customer experience. This is especially true in the hospitality industry because customer experience is the product. Customer feedback is a vital key in evaluating their experience and improving upon it. Here are some tips to help you get quality feedback.Read More
One of the biggest concerns of hotels using social media is the dreaded negative review. No one likes to get one but the fact is, they are part of the industry and while you hope to minimize them, they will happen at some point.Read More
"Rome wasn't built in a day" and neither is the perfect guest experience. While it is crucial to have, customer relations and great experiences are built and nurtured over time with the right skill-set and dedication. This post will discuss three easy ways to ensure the guest experience you provide is top-notch.Read More