The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an automated voice attendant, it is important to create a pleasant and simple experience for the caller. Utilizing an automated system has many benefits for your company or business!
You can use an automated system to provide the basic information they need to know. Using a voice call can sometimes be tedious and not as accurate. An IVR system can provide all sorts of information such as hours of operation, frequently requested information or even a price they might be searching for. There should also always be an option to speak with a representative just in case the information is not available through your automated system.
Customize and Improve Your Image
One of the best things about using IVR is that you are able to manage and edit all of the voice commands. You can choose what menu the customer is given, options branching from that menu and the tone/manner in which the information is conveyed. A customer can appreciate a well-organized and thoughtful phone system that will not cause extra hassle and stress. Any information that you may want new or existing customers to know can be added at any time to your voice commands.
Depending on the volume of calls your business receives, a call distributor can do the work of multiple representatives. This will save money as well as a lot of time spent on the phone. Important information can be omitted or overlooked in a voice call. This is not something you ever have to worry about using IVR or an auto attendant.
Choosing to add an IVR or automated system to your business will greatly enhance the proficiency and professionalism of your business. It can improve customer service and is an all around benefit for any company!