Sound Communication: The Holdcom Blog

Harvey Edelman

Recent Posts

Tools to Support Message on Hold Production

Can't remember who said it or sang it, but there's a line, "I can't wait until tomorrow, because I get better looking every day." Well that's the way I feel about my business. As a service oriented company, we've always done a good job at a good price with responsive quality service, and we've been...

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5 Ways IVR Can Improve the Healthcare Industry

Interactive Voice Response, or IVR, is a form of human-computer interface which takes its input from voice and keypad commands. Compared to a phone menu, call tree, or automated attendant, an Interactive Voice Response system is put in place to actually receive data, process it, and deliver...

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Why Your Hotel Needs Message On Hold

For most of us, being on hold isn’t exactly at the top of the list of our favorite ways to spend a few minutes. In this day and age, however, it’s sometimes unavoidable as a call is being transferred or held in a queue. Keeping hold time interesting and informative for your guests by including...
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Myths & Misunderstandings About Music on Hold Licensing

Myth: “I can use this music for free because I found it on the internet”.

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Voice Assistant Technology and its Part in Customer Service

Once relegated to the realms of sci-fi and seemingly far-fetched movie plots, voice assistant technology is now a huge part of the customer service experience. It works inconjunction with your Interactive Voice Response, known as IVR, to increase efficiency in your company's communication,...

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Why Custom Audio is Important to Your Phone System

So you want to know why custom audio is important to your phone system? Your phone system is the first impression many customers receive.  It's the "front door" to your business and it needs a professional image. It's one of the easiest ways to improve customer experience. In addition to ...

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5 Ways Auto Attendant Can Increase Efficiency in Your Business

Every business owner knows the importance of accurate and timely communications to keep the company running smoothly. A missed call or message can mean a significant loss of revenue and possibly a lost client. The auto attendant on your phone system can help to solve this issue. The obvious...

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3 Reasons IVR Can Make or Break Your Brand

IVR systems. We've all used it and we've all had experiences where we were trapped in a routing loop unable to reach a human being and stuck yelling at a "robot" we can barely understand. 

When was the last time you've had an experience like that? How did it make you feel about the brand who...

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Message On Hold - The Key to Unified Communications

Your team has worked diligently to create a marketing and communication strategy that will increase sales and strengthen your competitive edge. Understanding how to create effective audio marketing scripts for Message On Hold can make a difference as to how clients perceive your brand. Your...

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VOIP vs PBX Phone Systems

Today, businesses have an abundance of phone system options to consider for their communication needs. In the past, small to mid-size organizations with multiple phones relied on a private branch exchange (PBX), which connected internal lines to external lines, and managed functions such as call...

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