Sound Communication: The Holdcom Blog

Harvey Edelman

Recent Posts

Four Things To Avoid In Your IVR, Auto Attendant, and Voice Prompts

March 10, 2016 Harvey Edelman

Voice prompt menus, IVR, and auto attendant greetings can be a helpful way to get more information to your customers. You can mention your business hours, current specials, a temporary store closing, or a charity drive that you're going to be having in the near future. Since you may already have...

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Message on Hold & Voice Prompt Tips from Aristotle

At its heart, what is a message? What is it supposed to do? A message transfers information, but iif it is not engaging will that information reach the listener. Centuries ago Aristotle was so successful at creating an engaging message, humanity still listens to his words today. His artistic...

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6 Script Tips for Your Hold-Time

Audio marketing scripts  are used by many companies in today's business world. Hold times that are often filled with "dead air" or music can be used more effectively to convey messages to your customers. Here are five script tips for how to use Message On Hold, instead of playing boring... Read More

Building Your Brand Image On-Hold

You spend a fortune on your advertising and marketing plans--social media, print, maybe even radio and TV to promote your brand and drive customers to your website and facility Advertising and marketing promotions encourage customers to call your business, but if you're not enhancing...

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4 Tips for Improving Your Remote Customer Experience

What defines customer experience at your company? Many businesses define customer experience, brand identity and recognition from the moment a customer comes within sight of a business location. Physical branding (the look, feel, and experience onsite) follows common sense and easily tested...

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What Your Holiday Phone Recording Should Say

Shoppers and busy bees seeking to check off everything on their to-do lists in the quickest way possible are in full swing during the holiday season. No one wants to spend hours on hold listening to dull phone recordings when they could be enjoying that time with their family and closest friends...

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Message On Hold: The Holiday Marketing Tool You Forgot

The holidays are a crazy busy, stressful time for everyone--the "goodwill towards men" part seems to come after they've found that one sold out toy, mailed packages, and rehabbed the tree after the cat knocked it over. Don't let your holiday Message On Hold add to your customer's frazzle factor....

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Holiday Voice Prompts and On Hold Tips

During the holiday season, many businesses find themselves busier than they are at any other time of year. Orders are pouring in, and along with those orders come a variety of questions and complaints that tie up the phone lines. While many retailers hire extra staff to help with the increased...

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The All-Encompassing Customer Journey

Breaking the language barriers in business can be powerful if you serve more than a one language demographic. Taking the time to analyze the customer journey and ensure that you are reaching every available client in their respective language results in happier and more satisfied customers and...

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3 Reasons to Add Multilingual Options to Your Phone System

September 30, 2015 Harvey Edelman multilingual

We have all at one point called a business and heard the option to choose foreign languages. A native English speaker may not realize how vital this service is to someone who is not a native English speaker. There are many benefits and reasons as to why your phone system needs to have ...

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