Sound Communication: The Holdcom Blog

Harvey Edelman

Recent Posts

Building Your Brand Image On-Hold

You spend a fortune on your advertising and marketing plans--social media, print, maybe even radio and TV to promote your brand and drive customers to your website and facility Advertising and marketing promotions encourage customers to call your business, but if you're not enhancing...

Read More

4 Tips for Improving Your Remote Customer Experience

What defines customer experience at your company? Many businesses define customer experience, brand identity and recognition from the moment a customer comes within sight of a business location. Physical branding (the look, feel, and experience onsite) follows common sense and easily tested...

Read More

What Your Holiday Phone Recording Should Say

Shoppers and busy bees seeking to check off everything on their to-do lists in the quickest way possible are in full swing during the holiday season. No one wants to spend hours on hold listening to dull phone recordings when they could be enjoying that time with their family and closest friends...

Read More

Message On Hold: The Holiday Marketing Tool You Forgot

The holidays are a crazy busy, stressful time for everyone--the "goodwill towards men" part seems to come after they've found that one sold out toy, mailed packages, and rehabbed the tree after the cat knocked it over. Don't let your holiday Message On Hold add to your customer's frazzle factor....

Read More

Holiday Voice Prompts and On Hold Tips

During the holiday season, many businesses find themselves busier than they are at any other time of year. Orders are pouring in, and along with those orders come a variety of questions and complaints that tie up the phone lines. While many retailers hire extra staff to help with the increased...

Read More

The All Encompassing Customer Journey

Breaking the language barriers in business can be powerful if you serve more than a one language demographic. Taking the time to analyze the customer journey and ensure that you are reaching every available client in their respective language results in happier and more satisfied customers and...

Read More

3 Reasons to Add Foreign Language Options to Your Phone System

September 30, 2015 Harvey Edelman

We have all at one point called a business and heard the option to choose foreign languages. A native English speaker may not realize how vital this service is to someone who is not a native English speaker. There are many benefits and reasons as to why your phone system needs to have additional...

Read More

Hold Time is Valuable Time

August 25, 2015 Harvey Edelman

Let's face it, when a company puts you on hold, sometimes it's annoying.

Read More

3 Ways IVR Can Enhance Your Business

August 11, 2015 Harvey Edelman

The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an auto voice attendant, it is important to create a pleasant and simple experience for the...

Read More

Using the Right IVR to Sound Like a Big Company

August 06, 2015 Harvey Edelman

Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable...

Read More