Sound Communication: The Holdcom Blog

What is VoIP?

What is VoIP?Have you heard of VoIP and aren't sure exactly what it is? Voice over Internet Protocol (VoIP) has quickly become a prominent source for telephone service and offers many features that traditional telephone service does not.

VoWhat?--How does VoIP work?

VoIP is essentially a way to change your voice from an analog signal to a digital data transmission. Making a call with VoIP technology is similar to sending an email: your phone call is broken down into digital information and reassembled on the other end of the line, in some cases allowing the signal to bypass the phone company all together. VoIP is more efficient and less costly than Plain Old Telephone Service (POTS).

VoIP technology has been around since the nineties, but earlier technology was not robust enough to support it. Calls on old VoIP technology were very unclear and filled with pauses, because older computers could not efficiently reassemble the broken down voice components. Today, as computers and technology have advanced, the same process that was ineffective in the 1990s works for VoIP adopters.

VoIP Today--Why is VoIP Advantageous?

Currently, VoIP is a leading alternative to traditional phone service. VoIP offers definite advantages over POTS:

  • Long distance calls are nearly eliminated. Because VoIP breaks down your phone call into data that can be sent over the internet, talking "long distance" becomes less problematic. When using VoIP service in a long distance call, the call itself is set over the internet for most of the journey. Once the data is physically near the receiving caller, it is transferred to a traditional telephone line, making it a local call.
  • VoIP allows for customization. Like your smartphone, VoIP systems allow you to install apps and options that make the system work well for your needs. For example, you can move telephone actions like transferring callers, picking up voice mails, or initiating conference calls to your computer screen, streamlining your business tasks.
  • Your Message on Hold Program and IVR system can all be updated remotely. Because VoIP is an internet service, any of your telephone audio marketing services uploaded right from your provider without you having to manually do anything.
  • Your smart phone can really be your mobile office. Just as you can send calls through your computer, you can route them to your phone, making your smartphone your hand-held office when you're on the go.

HD VoIP--What is the future of VoIP?

Another industry has jumped on the HD bandwagon.  High Definition VoIP is emerging as the next step in VoIP. HD VoIP delivers high quality sound for clearer conversations, because it uses a higher voice frequency. However, until HD VoIP becomes the norm, not all HD VoIP phone calls will be high definition. As your call is sent to a recipient, the frequency will always be downgraded to match the lowest common frequency, and lower frequency means lower quality. As more people adopt HD VoIP systems, call quality should increase for all users.

VoIP is becoming more popular because it's tremendously beneficial, giving more options and higher quality phone calls at reduced costs. As traditional service remains the dominate telephone service, VoIP is poised to be the leader in the industry.

Tags: Message On hold, VoIP, HD VoIP