With warmer weather here, spring is a perfect time to update your message on hold program. Below are on hold script samples that your patients or callers can listen to while they are on hold. Read our healthcare blog to learn more about March Wellness Observances and sample message on hold scripts you can use for your marketing programs.
Asthma & Allergy Awareness Month: On Hold Script
May is the peak season for asthma & allergy sufferers – thus the great time for this awareness. To celebrate, The Asthma & Allergy Foundation of America organizes activities and invites people to use materials to raise awareness about these conditions at home, school, and work. A free, comprehensive Event Planning Kit is available by visiting http://www.whathealth.com/awareness/event/asthmaallegerymonth.html
Better Sleep Month: On Hold Script
"May is Better Sleep Month – a time to remind everyone of the importance of better sleep and how poor sleep can disrupt our lives. As with diet and exercise, sleep is crucial to our physical, emotional, and mental health. Many experts believe that between 7.5 and 8.5 hours of sleep a night is optimal. However, better sleep is not just the length of time we sleep, but the quality - six hours of deep refreshing sleep is more beneficial than 8 hours of light interrupted sleep. Help the Better Sleep Council raise awareness about the benefits of sleep this May and check out http://www.whathealth.com/awareness/event/bettersleepmonth.html for tips to get better sleep."
Correct Posture Month: On Hold Script
"May is National Correct Posture Month. This doesn’t mean that every other month it’s okay to slouch or slump, but it is a great time to kick off sharpening your posture skills. In addition to jaw, neck and back pain, poor posture can also contribute to headaches and digestive, breathing and circulation problems. Good posture is important whether you are sitting or standing. One of the most simple concepts to become aware of is where your ears are in relationship to your shoulders…relax your shoulders. For other great tips & reminders, visit http://www.movemoretoday.com/may-is- national-correct- posture-month/"
Healthy Vision Month: On Hold Script
"The National Eye Institute encourages you to spread the word about May being Healthy Vision Month to…well, everyone you know! In addition to keeping our bodies healthy with regular doctor visits, eye health is equally as important. In between annual visits with you eye doctor, your daily eye health should include:
-Living a healthy lifestyle in regard to diet and exercise.
-Using protective eye wear when necessary for work and sports.
Simple steps can ensure your eyes are healthy and that you’re seeing well
for a lifetime."
Hepatitis Awareness Month: On Hold Script
"The Centers for Disease Control & Prevention encourages you to learn the
ABCs of Viral Hepatitis – a great way to honor Hepatitis Awareness Month this May. The most common types of viral hepatitis are hepatitis A, hepatitis B, and hepatitis C. While each can produce similar symptoms, each hepatitis virus affects the liver differently, has different routes of transmission, and has different populations that are commonly affected. Find out if you should get tested or vaccinated by taking a quick, online Hepatitis Risk Assessment at https://www.cdc.gov/hepatitis/hepawarenessabcs.htm"
Huntington’s Disease Awareness Month: On Hold Script
"Huntington's Disease is a genetic, neuro degenerative, progressive disease in which the brain loses neurons causing both mental and physical deterioration. Symptoms can vary between individuals and can progress to cognitive decline, behavioral, and psychiatric problems. The initiative of Huntington’s Disease Awareness Month is dedicated to improving the lives of everyone affected by HD as well as increasing awareness for advocacy and research. To learn more about Huntington’s disease and the work of the Huntington’s Disease Society of America, visit www.hdsa.org or call (800)345-HDSA."
Lupus Awareness Month: On Hold Script
"A staggering two-thirds of the public knows little or nothing about Lupus. Let’s change that this May during Lupus Awareness Month! Lupus is a chronic autoimmune disease that can damage any part of the body — skin, joints, and/or organs. It is difficult to diagnose, a challenge to treat, and there is no cure. To help raise awareness and funds for Lupus research and education programs, the Lupus Foundation of America invites you to join the nationwide effort to turn May Purple! Log onto https://www.lupus.org/events/entry/2018-lupus- awareness-day for other ways you can increase awareness."
National Arthritis Month: On Hold Script
Through advocacy efforts, cutting-edge scientific research, and tools and resources, The Arthritis Foundation is leading the way to conquer arthritis and its effects to help those with arthritis live the best life. Arthritis is a disease that impacts 50 million Americans and these numbers are only going to keep growing—unless we take a stand. This May, join the foundation during National Arthritis Awareness Month. The first steps in conquering arthritis are learning the facts, understanding the condition, and knowing that help is available. Get started at https://www.arthritis.org."
National High Blood Pressure Education Month: On Hold Script
"Let’s End Stroke Together! Join the American Heart Association this May for American Stroke Month & National High Blood Pressure Education Month. The American Heart Association says high blood pressure is usually preventable with simple steps, yet it kills more people worldwide than any other condition.
This May, check your blood pressure and encourage those you love to do the same. Schedule an appointment with your General Practitioner."
National Melanoma/Skin Cancer Awareness Month: On Hold Script
"This May, during National Melanoma/Skin Cancer Awareness Month, spread the word about strategies for preventing skin cancer. Encourage communities, organizations, families, and individuals to get involved by raising awareness about skin cancer and help people take action to prevent or detect it. As the most common form of cancer in the US, it is important that we all take the necessary steps to decrease our risk. Learn the tips & pass them on! https://healthfinder.gov/NHO/MayToolkit2.aspx"
National Mental Health Month: On Hold Script
National Osteoporosis Month: On Hold Script
"Prevention of osteoporosis later in life begins in childhood! This May, in honor of National Osteoporosis Month, help create the foundation of strong bones with the building blocks of proper diet and daily exercise in children. Building bone strength and density when you’re younger will help achieve peak bone mass and then maintain bone
health as you age. One fun way to raise awareness: The Jumping Jack Challenge! Jump onto https://www.nof.org/national-osteoporosis- month/ for details!"
National Stroke Awareness Month: On Hold Script
"Did you know that someone has a stroke every 40 seconds in the U.S.? And, did you also know that stroke is largely treatable and most strokes are preventable? This May, “Let’s End Stroke Together!” To spot a stroke, remember “FAST:” Face (drooping), Arm (Weakness), Speech (Difficulty), Time (call 911)! Time is brain! Another great stroke prevention is to get your blood pressure checked!"
Older Americans Month: On Hold Script
"The Administration on Aging invites you to “Engage at Every Age!” May is the nation's observance of Older American's Month. This is a great campaign to connect the young…and the young at heart. To find activities that can enrich physical, mental, and emotional well-being log onto https://oam.acl.gov/ Older American’s Month - celebrating the many ways in which older adults make a difference in our communities."
Oncology Nursing Month: On Hold Script
"May is Oncology Nursing Month a time to honor the individuals that explain the diagnosis, guide patients and their loved ones through treatment, celebrate victories, and comfort through the unimaginable. Whether a small personal gesture or a large one provided by an organization, there are so many ideas from which you can choose. Please visit https://www.ons.org/newsroom/oncology-nursing- month so you can begin making these special people feel as loved and cared for as they have for so may others.
Clean Air Month: On Hold Script
"Clean Air Month celebrates the impact the Clean Air Act – passed in 1970, has had on the way people think about the environment and on the overall health of its people. Events are held throughout the month of May nationwide to promote awareness including 'Bike To
Work Days' and 'Share A Car Days'. We all need clean air, so we all need to do our part. Other ways we can improve air quality are often based around reducing our use of electricity, using transport more efficiently, and supporting legislation which improves air quality.
Global Employee Health and Fitness Month: On Hold Script
"Since 1989, Global Health & Fitness has made significant strides in documenting the value in investing in employee health. Healthy employees will improve productivity and improve morale. Log onto https://www.gehfm.org/ to register your organization!
National Physical Education & Sports Week: On Hold Script
"Mark your calendars! May 1st through the 7th is National Physical Education and Sports Week - celebrating the value of effective physical education and sport programs in schools around the nation. Your body needs exercise to prepare your brain to learn, improve your mood and attention, and lower anxiety. Join SHAPE America’s core platform of "50 Million Strong by 2029” - the commitment to get preschoolers engaged with fitness NOW, so by the time they graduate high school in 2029, they are enjoying the healthy payoff from an active life. Parents and teachers – for easy tips to get moving, visit https://www.healthcorps.org/national-physical- education- sport-week/"
World Asthma Day: On Hold Script
"World Asthma Day - celebrated on May 1st , aims at educating people on the most effective ways of controlling and treating asthma infection. Asthma is a chronic infection of the lungs and common symptoms include breathlessness, coughing, wheezing, and a feeling of tightness in the chest. When the symptoms are not under control, the airways can become inflamed making breathing difficult. Although asthma cannot be cured, the symptoms can be controlled. To celebrating World Asthma Day, raise awareness about the ways of controlling and treating the asthma disease. You can also use #WorldAsthmaDay to promote awareness in social medias."
Project ACES Day (All Children Exercise Simultaneously): On Hold Script
"As part of National Physical Fitness and Sports Month, The Youth Fitness Coalition encourages you to promote & take part in Project ACES (All Children Exercise Simultaneously) on May 2nd . Visit https://lensaunders.com/aces/aces.html & register so you and/or your organization can be included with the millions of children worldwide participating in ACES! You can also pick up great tips as to how to set up an event. Let May 2nd be the kickoff to help fight the obesity epidemic facing the youth of the world."
World Hygiene Day: On Hold Script
"On World Hand Hygiene Day (May 5th), the CDC & WHO remind everyone that ‘Clean Hands Count’ and ‘It’s In Your Hands!’ Health care-associated infections or infections acquired during health care delivery, are common and are a risk factor for developing sepsis. We can prevent this… simply cleaning your hands can save lives. There are many resources available to spread the word about the importance of proper hand washing on the CDC & WHO websites. Whether you are in the healthcare industry or a patient – we all must do our part."
International No Diet Day: On Hold Script
"May 6th is International No Diet Day. Dieting gives us hope, promises weight loss, and happiness but, unfortunately, it does not always deliver. Trust & listen to your body, use common sense when making food choices, and eat clean and in moderation – as often as possible. Remember, it’s your body – no one else’s, so we aren’t all supposed to look the same – despite what tabloids and social media show us. Embrace International Diet Day and listen to your body and what it truly needs."
Nurses Day: On Hold Script
"National Nurses Day, May 6th , is the kickoff to National Nurses Week. On this date, it’s a wonderful opportunity to raise awareness of all nurse contributions and commitments, and to acknowledge the vital role nurses play in the healthcare industry as well as society. For a more
personal way to celebrate this holiday, consider giving your favorite nurse gifts, flowers, or a gift certificate for lunch or coffee. Appreciation and acknowledgment can go a long way."
National Nurses Week: Message On Hold Script
"National Nurses Week takes place annually May 6th - May 12th, which is Florence Nightingale's birthday; The 2018 theme is ‘Nurses Inspire, Innovate, and Influence. ’National Nurses Week features an array of events across the U.S. to honor nurses for the work they do and to educate the public about nurses’ role in health care. In addition to organizations, individuals are encouraged to show their support too. Shop at the Nurse’s Week store for merchandise to show your support for all that nurses do, or download our free digital tool-kit to show your support: https://info.nursingworld.org/nationalnursesweek2018/
National Hospital and Healthcare Week: On Hold Script
"National Hospital Week – taking place May 6th through the 12th , celebrates hospitals, health systems, and the individuals who support the health and well-being of their communities through dedication and care. Get the word out about National Hospital Week by utilizing the American Hospital Association’s 2018 resource guide: http://www.nationalhospitalweek.com/hospitalweek/
It takes many to run a health care system – physicians, nurses, therapists, engineers, food service workers, volunteers, administrators and so many more. Take this opportunity to thank these dedicated individuals for their contributions."
Root Canal Awareness Week: Message on Hold Script
"Save the date for Root Canal Awareness Week 2018, May 6th through the 12th. Root Canal Awareness Week:
-SUPPORTS endodontists as root canal specialists
- EDUCATES patients about the benefits of root canal treatment
- DISPELS myths about root canal treatment
- BUILDS relationships with other dental professionals
World Red Cross/Red Crescent Day: On Hold Script
"Join the American Red Cross on May 8th in celebrating the founder, Henry Dunant’s birthday and 150 years of humanitarian work and the local and global impact of the Red Cross mission. World Red Cross and Red Crescent Day honors the Seven Principles of the Red Cross – Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality. Become a part of the history – whether you celebrate by honoring those who serve, finding a local blood drive, or making a donation. Visit www.redcross.org to get involved."
Chronic Fatigue Syndrome Day: Hold Script Sample
"In honor of those afflicted with Chronic Fatigue Illnesses, join in and help raise awareness on May 12th – Chronic Fatigue Syndrome Day . To honor this observation,
here is a short list of ideas as to how you can participate:
- Wear blue for Chronic Fatigue Syndrome
- Look for local events in your community
- Share personal stories – perhaps at an event or on social media.
- Visit http://valleysleepcenter.com/chronic-fatigue- syndrome-day- is-may- 12/ to learn more about these chronic illnesses that affect over 20 million individuals worldwide."
National Skilled Nursing Care Week: Script Sample
"Established in 1967, National Skilled Nursing Care Week takes place May 13th through the 19th and provides an opportunity to recognize the role of skilled nursing care centers in caring for America’s seniors and individuals with
disabilities. The American Health Care Association encourages you to
‘Celebrate Life’s Stories’ - Skilled Nursing Centers will be encouraged to
collect individual narratives to cultivate a shared sense of purpose at the center and in the surrounding community."
Food Allergy Awareness Week: Hold Sample Script
"By increasing awareness Food Allergy Awareness Week May 13th through the 19th , we can encourage respect, promote safety, and improve the quality of life for the 15 million Americans with food allergies, including all those at risk for life-threatening anaphylaxis. We encourage you to visit https://www.foodallergy.org to get the facts on what food allergies are and aren’t, how to recognize symptoms, the results of research programs, and so much more. Also, watch for the Teal Takeover day! Throughout the month of May, over 40 landmarks across the United States and Canada will be lit teal in honor of Food Allergy Awareness."
Women's Health Week: Message On Hold Sample Script
National Hepatitis Awareness Week: On Hold Script
"The Centers for Disease Control & Prevention encourages you to learn the ABCs of Viral Hepatitis – a great way to honor National Hepatitis Awareness Week May 17th through the 23rd . The most common types of viral hepatitis are hepatitis A, hepatitis B, and hepatitis C. While each can produce similar symptoms, each hepatitis virus affects the liver differently, has different routes of transmission, and has different populations that are commonly affected. Find out if you should get tested or vaccinated by taking a quick, online Hepatitis Risk Assessment at https://www.cdc.gov/hepatitis/hepawarenessabcs.htm"
National EMS Week: Script Example
"National EMS Week - taking place May 20th through the 26th , brings together local communities and medical personnel to publicize safety and honor the dedication of the individuals who provide the day-to- day lifesaving services of medicine's & 'front line' Whether celebrated with a company cookout or a catered lunch; an open house, an awards ceremony or even quiet reflection about what it means to be an EMS practitioner, EMS Week is the perfect
time to recognize EMS and all that its practitioners do for our nation…and to simply say “Thank you.”"
World Autoimmune Arthritis Day: On Hold Script
"World Autoimmune Arthritis Day is an event that provides patients from anywhere in the world the ability to find hundreds of resources for disease management, as well as the opportunity to interact with other community leaders just by logging into the internet. Like most awareness days, you could show support by wearing the color associated with your disease. Or, consider a fundraiser for your favorite participating Non-profit Sponsor. The Race to Fuel Awareness is on… visit http://www.worldautoimmunearthritisday.org/ to start your engines!"
Bike to Work Week: On Hold Script
"Hundreds of American communities have been successful in increasing bicycle commuting by providing Bike to Work Week events – taking place May 21 st through the 25th. Many people who participate in this promotion as first-time commuters become regular bike commuters. 40% of all trips in the U.S. are less than two miles, making biking to work feasible and fun. Biking to Work provides a healthy, sustainable, and economic transportation options for so many commuters. Visit http://www.bikeleague.org/ and becoming a part of the growing bike culture!"
National Senior Health and Fitness Day: On Hold Script
"To celebrate the special 25th Anniversary of National Senior Health & Fitness Day, one hundred thousand older adults will participate in activities at more than one thousand locations throughout the U.S. on May 30th. National Senior Health & Fitness Day is the nation's largest annual health and wellness event for older adults. Conveniently register and gather some ideas for National Senior Health & Fitness Day at http://www.fitnessday.com/"
World No Tobacco Day: On Hold Script
"Every year on May 31 st - World No Tobacco Day, the campaign is to highlight the health & other risks associated with tobacco use. The focus for 2018 is Tobacco and Heart Disease’ as tobacco use is an important risk factor for the development of coronary heart disease, stroke, and peripheral vascular disease. Starting May 31 st , help make EVERY DAY No Tobacco Day. Visit http://www.who.int/mediacentre/events/2018/world-no- tobacco-day/en/and “MPOWER” yourself!"