Sound Communication: The Holdcom Blog

Increasing Customer Satisfaction--Real Life "Hold Time"

For the restaurant and hospitality industries, Messages On Hold can solve the problem of telephone hold time. Message On Hold programs fill dead air and present an opportunity to market to an audience of captive callers. Within this industry, there are tremendous benefits to having on hold...

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How to Creatively Use Audio to Effectively Reach Customers

There are numerous ways to use professional audio to enhance your business and customer service initiatives. Message On Hold programs and phone system announcements are common ways to use audio in customer service, but thinking outside the box can help you connect with and help customers on a...

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Talk to Me, Not at Me - Communication Tips from Professional Voice Talent

Today we are featuring a guest post from JoJo Jensen, an independent voice talent, audio entrepreneur, and writer. We're pleased to share her thoughts about successfully delivering and recording

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The Impact of Audio in 4th of July Firework Displays

The 4th of July means spending the day eating BBQ, playing games, and soaking up the sun with family and friends. Of course, everyone looks forward to a traditional fireworks display as a grand finale! Fireworks originated in China in the Seventeenth Century, and such elaborate displays remain an...

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Be Kind to Your Message On Hold System

As effective as on hold marketing has proven to be since it's inception back in the 80's, it's still a back burner issue for many businesses...sometimes literally (see below). We get that... sort of. It's not out front, in your face marketing that everyone who works for a company is inescapably...

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A Message on Hold Nightmare, from a Message On Hold Blogger

Frustration, confusion, impatience and irritation. These are all negative, yet common feelings toward bad hold time experiences among customers and clients. Its a relatively small yet imperative category of a business to have a well managed, up-to-date, professionally recorded message on hold...

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Queen and Message on Hold

“Momma…I just killed a man…” starts one of the greatest musical journeys of all time – Bohemian Rhapsody. A rock-opera that switches gears more times than a six speed, a Dostoyevsky-esque tragedy condensed to 5:55 seconds, this song has captured generations since released in Queen’s 1975 album ...

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File Formats for Message on Hold Programs

Last month our Production Team contributed a blog entry about frequently encountered file formats in the audio marketing industry. When ordering a voice prompts or a Message On Hold program for your phone system, you need to check to make sure that you are ordering the correct file format based...

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Can Overhead Music Relieve Stress?

Contributed by the Holdcom Executive Team

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