Sound Communication: The Holdcom Blog

IVR Script Examples to Improve Caller Navigation

Your IVR or Auto Attendant system is like the front door of your business - it's the first thing people see and the first impression callers get. Not only is it the first impression, but a crucial part of your customer experience. When coupled with well-written voice prompts, the system helps...

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More Script Tips for Telephone Voice Prompts


Several weeks ago, our Content Consultants contributed script tips for writing proper pronunciation cues for voiceprompts, which can be used for Message on hold programs or Interactive Voice Response [IVR] Announcements.

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Maximizing Outreach for Holidays with Message on Hold

As the days grow shorter, it’s a daily reminder that Fall is fast approaching, with Winter right on its heels. And with these seasons comes all the trimmings like holiday parties, gift giving, and family get-togethers. Unfortunately, we will also be faced with long lines at check out, endless...

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