Sound Communication: The Holdcom Blog

3 Ways IVR Can Enhance Your Business

The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an automated voice attendant, it is important to create a pleasant and simple experience for the...

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Using the Right IVR to Sound Like a Big Company

Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable...

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Small Doesn't Mean Unprofessional

Small businesses using the right auto attendant/IVR can sound like a bigger company. Small should mean professional. With 21st century technology, it's possible for a small company to present itself just as professionally as a mega-corporation.

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Turn Your IVR System Into a Customer Service Strategy

Do you see your IVR (Interactive Voice Response)  as an utilitarian component of your phone system? If you do, you’re right—it is. By helping to answer calls and appropriately route callers, it’s important that it works correctly and efficiently. With an automated system in place, voice prompts

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