Sound Communication: The Holdcom Blog

5 Reasons Employees Shouldn't Record your IVR

Your company’s IVR is the “first impression” callers get about your business. Recording your voice prompts in house may be a quick and affordable solution, but here’s a few reasons why that decision might not be the right one:

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Holiday Call Center- 5 Best Practices

Holidays are the busiest time of the year. Not only for personal reasons, but many industries see increased traffic and sales due to "the most wonderful time of the year."  Most businesses cannot afford to lose sales during the holidays, making every interaction vital to a companies' success. In...

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The Myth of Zero Hold Time

If you ask people what they're playing for callers waiting on hold, you'll hear (at least) one of a few answers:

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Pareto's Principle for your Call Center

Among quality management leaders and executives there is a much talked about theory known as Pareto’s Princple, or the “80/20 Rule.” This theory, originally a socio-economic commentary on the distribution of wealth in early 20th century Italy, was adopted by business strategists in the 1940’s...

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