Sound Communication: The Holdcom Blog

Holiday Call Center — 5 Best Practices

Holidays are the busiest time of the year. Not only for personal reasons, but many industries see increased traffic and sales due to "the most wonderful time of the year."  Most businesses cannot afford to lose sales during the holidays, making every interaction vital to a companies' success. In...

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Call Center Representative or Professional Voice?

Consumers are keen on detail; they can sense an amateur work within the first few seconds of seeing or hearing it. Your business or call center cannot afford to have its services reflected poorly by slipshod advertising or presentations. And just like your organization invests in professional...

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Pareto's Principle for Your Call Center

Among quality management leaders and executives there is a much talked about theory known as Pareto’s Princple, or the “80/20 Rule.” This theory, originally a socio-economic commentary on the distribution of wealth in early 20th century Italy, was adopted by business strategists in the 1940’s...

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