Sound Communication: The Holdcom Blog

6 Recording Tips for Your eLearning Presentation

When producing an , make sure that the sound, voices, images, and videos all flow correctly, otherwise you run the risk of distracting your audience. The purpose of an eLearning presentation is to teach in the most effective and engaging way possible. You can have the most powerful scripts and...

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Assessing Customer Satisfaction

Customer feedback, both positive and negative, is a tool for assessing service initiatives. Surveying your customers about their experiences is beneficial because it opens the door for communication between your brand and your clientele. Receiving feedback can help improve customer retention,...

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Why Audio is a Key Tool in Conveying Time-Sensitive Information

How does your business convey time-sensitive information to your customer base? Have you covered all areas of communication? Are you reaching as many people as you need to in an effective manner? There are efficient ways to get your message heard, such as various forms of social media, but more...

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Preparing Your Phone System for a 'Daily Deal'

Groupon and LivingSocial are the latest and greatest coupon giants that offer awesome deals on everything from restaurants and spas to vacations and thrilling excursions. Using these coupon services that offer deep discounts is a surefire way to generate customer interest --but what happens...

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How to Creatively Use Audio to Effectively Reach Customers

There are numerous ways to use professional audio to enhance your business and customer service initiatives. Message On Hold programs and phone system announcements are common ways to use audio in customer service, but thinking outside the box can help you connect with and help customers on a...

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Voice Prompts and MOH Make it to the Great White Way

My adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark.  This show was in the headlines for various reasons – injuries, confusing plot, being the most expensive play ever produced, but it was an...

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Message On Hold is MTA's Solution

Have you ever wanted to call a specific department of a company, only to find hundreds of contact numbers on their website? Maybe you become frustrated dealing with wrong transfers, disconnections, and long wait time? Message On Hold and Integrated Voice Response (IVR) systems are designed to...

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