Sound Communication: The Holdcom Blog

Customer Experience Contributes to Healthcare Facility Wellness

While few people might actually characterize a healthcare facility as a branded industry, they must admit that health care is a high-dollar business. As such, it competes for customers the way any company would: branding, advertising and improving the customer experience. Advertising a health...

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Customer Experience Predictions for 2015

In business to grow, you need to increase earnings. One way to increase earnings is to nurture your customers - developing raving fans who share what a great experience your company provided them, that’s how. A Customer's experience should be the foundation of any company. If you aren't...
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Podcast: Does Background Music Improve Customer Experience?

The customer experience begins with the first interaction of your brand or organization. If your customers are engaging with your company in a physical space, like a store, restaurant or waiting area their experience will be positively or negatively impacted by the quality of the environment. ...

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Video: 4 Ways You Can Gain Momentum with Inbound Marketing

Content marketing is gaining momentum everyday. The challenge with content marketing is creating content that is interesting and relevant. Well here are some tips to not only increase traffic to your website but to increase leads. Leads can easily be converted into buyers if you are targeting...

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The Importance of Message on Hold [Infographic]

While you're ramping up your Internet and social media budget, don't forget that many of your best customers or would be customers still reach you on the phone. How are you addressing that? 

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Customer Service: 6 Ways to Share Business Hours

With Thanksgiving just over a few weeks away and the December holidays right around the corner, the Holiday Season is truly upon us. Yes, it's the season for cheer, thoughtfulness, and warm-fuzzy-feelings, but it's also the season of frequently changing business hours. Provide good customer...

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