Sound Communication: The Holdcom Blog

Customer Service Tips For a Successful 2013

We're a month into the new year, which is the perfect time for some quick tips for providing excellent customer service. No matter what business or industry you're in - from freelancer to enterprise - there's always room to improve customer service strategies. Here are our tips for ensuring...

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7 Audio eGreeting Cards You Can Send Year-Round

Traditionally, businesses send out greeting cards or eGreeting cards during the holiday season. While this is a great approach, you shouldn't wait around for the winter holidays to tell let your clients know you're thinking of them! Keeping in touch with your clients throughout the year is a...

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How Real Estate Professionals use Technology to Stay Connected [Infographic]

Considering today's real estate market, it's more important for every real estate agent and broker to present themselves as a true professional. Your professionalism will need to be a part of every aspect of yourself, from your shoes to your online presence and beyond. How can you make sure...

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Turn Your IVR System Into a Customer Service Strategy

Do you see your as a utilitarian component of your phone system? If you do, you’re right—it is. By helping to answer calls and appropriate route callers, it’s important that it works correctly and efficiently. With an automated system in place, voice prompts become the critical way you...

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Airline Hold Times During Hurricane Irene

Airline customer service departments had phone lines ringing off the hook during the Hurricane Irene's blast up the east coast last week. If you were one of the unlucky travelers during this time, you probably spent a long time waiting on hold for an airline customer service representative! If...

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Your Customers Are Shouting, Are You Listening?

Customer service complaints are being pumped out live, and consistently while the these customers are hot and bothered. Twitter has enabled millions to broadcast their negative customer service experiences to all of their “followers” and maybe their followers' followers.  No longer is there...

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Assessing Customer Satisfaction

Customer feedback, both positive and negative, is a tool for assessing service initiatives. Surveying your customers about their experiences is beneficial because it opens the door for communication between your brand and your clientele. Receiving feedback can help improve customer retention,...

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Preparing Your Phone System for a 'Daily Deal'

Groupon and LivingSocial are the latest and greatest coupon giants that offer awesome deals on everything from restaurants and spas to vacations and thrilling excursions. Using these coupon services that offer deep discounts is a surefire way to generate customer interest --but what happens...

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How to Creatively Use Audio to Effectively Reach Customers

There are numerous ways to use professional audio to enhance your business and customer service initiatives. Message On Hold programs and phone system announcements are common ways to use audio in customer service, but thinking outside the box can help you connect with and help customers on a...

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Increasing Quality Through Audio Marketing Initiatives

No matter what industry you are in, customers value quality. Especially when the competition is fierce, you are expected to provide the best quality for the right price.  By focusing on quality in every step of your sales process, you can satisfy customers.  In fact, quality and efficiency...

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