Sound Communication: The Holdcom Blog

How to Provide an Excellent Customer Experience

In the world of customer service, not everything can go right all the time. Sometimes, there are lapses in communication, the wrong information is presented, or someone just makes a mistake. What happens after is what leaves your client with a lasting impression and what can be interpreted as...

Read More

How Real Estate Professionals use Technology to Stay Connected [Infographic]

Considering today's real estate market, it's more important for every real estate agent and broker to present themselves as a true professional. Your professionalism will need to be a part of every aspect of yourself, from your shoes to your online presence and beyond. How can you make sure...

Read More

8 Ways To Irritate Customers On Hold

When callers are waiting to hear from a customer service representative at your business, they’re waiting on telephone hold. What you do during this hold time has a major impact on how the rest of the call will go, and how well appreciated your customer will feel. If you haven’t given your...

Read More

Turn Your IVR System Into a Customer Service Strategy

Do you see your as a utilitarian component of your phone system? If you do, you’re right—it is. By helping to answer calls and appropriate route callers, it’s important that it works correctly and efficiently. With an automated system in place, voice prompts become the critical way you...

Read More

Please! Put Me On Hold!

The other day, I called tech support at one of the software companies we use at Holdcom; I had a few questions about information presented in our specific online portal. When I called, I waited on hold for less than 30 seconds, which was great. The tech support representative introduced himself...

Read More

Your Customers Are Shouting, Are You Listening?

Customer service complaints are being pumped out live, and consistently while the these customers are hot and bothered. Twitter has enabled millions to broadcast their negative customer service experiences to all of their “followers” and maybe their followers' followers.  No longer is there...

Read More

Audio Solutions to Make Your Small Business Look and 'Sound' Bigger

Small businesses have the potential of getting lost amid competition from large-scale, high revenue businesses. These types of businesses are always faced with the question, "How do I make my business seem larger and distinguish itself among competitors?" Both professionalism and strategic...

Read More

How to Creatively Use Audio to Effectively Reach Customers

There are numerous ways to use professional audio to enhance your business and customer service initiatives. Message On Hold programs and phone system announcements are common ways to use audio in customer service, but thinking outside the box can help you connect with and help customers on a...

Read More

Make New Friends, but Keep the Old - Both are Audio Marketing Gold

Holdcom recently attended a webinar that presented an ongoing case study centered on a successful global company that used banner ads and social media to acquire additional customers. This company spent close to $220 dollars per new customer, and their goal was to acquire 3,000 new clients.

Read More