Sound Communication: The Holdcom Blog

Part I of III: How to Leverage Audio Marketing for Your Healthcare Facility

Professional audio has served as a effective communication and marketing tool for hospitals and healthcare facilities. Message On Hold, IVR Announcements and Professional Voicemail Greetings are all important to healthcare facilties because they enable efficient call processing, market to the...

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Airline Hold Times During Hurricane Irene

Airline customer service departments had phone lines ringing off the hook during the Hurricane Irene's blast up the east coast last week. If you were one of the unlucky travelers during this time, you probably spent a long time waiting on hold for an airline customer service representative! If...

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Message On Hold is MTA's Solution

Have you ever wanted to call a specific department of a company, only to find hundreds of contact numbers on their website? Maybe you become frustrated dealing with wrong transfers, disconnections, and long wait time? Message On Hold and Integrated Voice Response (IVR) systems are designed to...

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IVR Announcements for Emergency Situations

We hear about mass recalls on the news but think to ourselves, "Oh, this will never happen to my corporation." However, it is best to be prepared just in case this situation becomes a reality. Insuring that your business has the proper methods and tools to handle your customer relations during a...

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