Sound Communication: The Holdcom Blog

Message on Hold & IVR: Small Business Phone System Fix

Sometimes, despite the best of intentions, knowledge, and effort, there is no simple answer to a problem. Take matching a phone system to a business’s needs. There is no simple answer, because first you need to ask important questions. What features do you need?  How many lines do you have? Have...

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Message On Hold: Unicast or Multicast on my Phone System?

When evaluating the customer experience, It’s important to experience everything your callers do. When thinking about implementing Message on Hold services there are certain things you’ll want to consider. We cannot emphasize enough the importance of understanding the features and functionality...

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VOIP vs PBX Phone Systems

Today, businesses have an abundance of phone system options to consider for their communication needs. In the past, small to mid-size organizations with multiple phones relied on a private branch exchange (PBX), which connected internal lines to external lines, and managed functions such as call...

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Have You Optimized Your VoIP Phone System?

December 29, 2014 Andy Begnoche' equipment, tips, resources

As a company that’s been in the telecommunications industry for 25 years, we’ve seen our fair share of new technologies come and go, but VoIP is one that’s going to be around for many years.  It’s the foundation on which our future telephone networks are being built and if you haven’t already...

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5 Considerations for Updating Your Business Phone System

August 20, 2013 Juli Durante equipment, tips, resources

Keeping up with today's constantly changing technologies is top of mind with many businesses - for a good reason. Many small and midsized businesses are revisiting their computer systems, digital presence, and even their phone systems. New hosted VoIP solutions are feature-rich and appealing....

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Pimp My Phone System: How to Make Your Phone Work Like an Employee

Do you remember that MTV show, Pimp My Ride? The basic premise was taking old, beat up cars and transforming them into beautiful, technology-infused, high-performance machines. They were some seriously “tricked out” cars.

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How and Why You Should Monitor Your Message On Hold Program

Messages On Hold are successful in converting customers, addressing clients’ needs, and preventing caller hang ups. On hold programming can help you promote current offers, inform callers, and entertain customers. But a Message On Hold program is only as good as it sounds playing through your...

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Using Professional Message On Hold Equipment [Infographic]

Message On Hold programs can be played using a variety equipment and are produced in many file formats. The file format of your program depends on the capabilities of your phone system, but the mp3 format is becoming increasingly popular for producing on hold messages. Some benefits of using...

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Choosing the Right Message on Hold Equipment

The scary side of implementing your Messages On Hold can be picking the right equipment. Here's how to make sure your technology allows you to get the most out of your on hold marketing:

  • Find out the capabilities of your phone system. If you have IT personnel, ask them if your phone system...
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What is VoIP?

Have you heard of VoIP and aren't sure exactly what it is? Voice over Internet Protocol (VoIP) has quickly become a prominent source for telephone service and offers many features that traditional telephone service does not.

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