Sound Communication: The Holdcom Blog

IVR: 4 Uses in Healthcare

August 16, 2016 Sioban Schmeding healthcare, IVR

The Healthcare industry has changed drastically within the last decade. There are constantly new regulations created to provide safety and security to all patients.  With these changes, a new set of needs for the industry such as: accurately collecting information, providing support, and staying...

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On Hold Message Updates for Fall - Cheat Sheet

Coming soon pumpkin lattes and football season! We all know too well that Fall is around the corner. With the Fall season comes the opportunity for a crisp new marketing strategy. Will you be posting on social media; will you be doing any online ads? Whether you're in the healthcare,...

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IVR Monitoring Improving the Healthcare Experience

In a recent article written by Mary Thomson and published in Digestive Diseases and Sciences,  she discusses how using an automated IVR system to monitor patients within a healthcare facility can identify patients at risk for prehospitalization. According to the article patients typically do not...

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Customer Experience Contributes to Healthcare Facility Wellness

While few people might actually characterize a healthcare facility as a branded industry, they must admit that health care is a high-dollar business. As such, it competes for customers the way any company would: branding, advertising and improving the customer experience. Advertising a health...

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Hospitals Using Social Media? The Numbers Speak for Themselves

March 18, 2015 Harvey Edelman healthcare

In a Forbes Article titled 10 Things Hospital Leadership Needs to Know about Marketing and Social Media, numbers 7 and 10 should be enough to convince even the most skeptical of hospital administrators that social media is more than just a fad or a playground for the young.

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Out Reach On The Web: Hospitals Using Social Media

February 26, 2015 Harvey Edelman healthcare

Hospitals continue to expand their presence out to the web with information sites. Patients can now find maps, contacts and general data with a few mouse clicks. Some are expanding into blogs as well. One could consider this a really excellent beginning. In fact, it's a great base to build on.

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5 Key Features of the Best Overhead Music for Healthcare Facilities

Overhead music in healthcare facilities is much, much different than overhead music in retail stores or other business settings. Whether in a major hospital or local doctor's office, a healthcare facility's audio needs to appeal to a wide variety of people, many of whom are ailing, nervous, or...

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How the Virtual Doctor is Revolutionizing In-Patient Care with Web Conferencing

Hospitals are busy places. In densely populated areas, or during busy times, there are only so many beds—and doctors—to go around. Doctors are constantly on the go, moving from floor to floor and patient to patient. With so many in need of care and attention, there’s a desire for doctors to...

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5 Healthcare IVR Best Practices

In Healthcare, IVR Systems are used to automate a wide variety of tasks: route calls to different departments, announce office or facility hours, allow patients to confirm appointments, and more. But in many cases, the functionality of an IVR system is limited by the way the prompts and...

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Managing and Announcing Healthcare Mergers and Acquisitions

There is one constant in the healthcare industry: change. New rules and regulations, changing technology, additional facilities...very little stays the same for very long. Today, as "Hospitals" become "Medical Centers" that are part of "Healthcare Systems", paying attention to patient...

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