Sound Communication: The Holdcom Blog

5 Best Practices for Refreshing Message On Hold Content

The most interesting and engaging on hold messages are those that have content that is up to date and seasonally relevant. Because 7 out of every 10 callers are placed on hold (according to an AT&T study), it's important to consider what your on hold program says and how often you change the...

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The Most Popular Holiday Hold Music [Data]

What kind of music do companies play on hold during the holidays? We divided our musical selections into three genres: generic songs, which are festive and wintery like “Sleigh Ride,” traditional holiday songs, like “Nutcracker Suite,” and religious songs, like “Hark the Herald Angels Sing.”

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How to Select the Right Holiday Hold Music

If you check out our holiday music, you’ll see that our selections aren’t limited to Christmas carols and Holiday Hymns, rather we offer a variety of holiday genres, including traditional, rock, pop, and carols. Why? The same track or album isn’t right for every business. In general, we find...

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What You NEED to Know Before Implementing Music On Hold

Copyright infringement, piracy, and theft. Many businesses faced these serious and unfortunate charges after illegally playing unlicensed Music on Hold. What is even more unfortunate is that these crimes are mostly committed due to lack of awareness about on hold music licensing, causing the...

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What is "Holiday" Music on Hold?

 

In 2005, Wal-Mart initiated a policy that encouraged employees to say “Happy Holidays” instead of  “Merry Christmas” – a decision that faced severe backlash from many Christian organizations, most notably The Catholic League, who called for a boycott of the retailer.

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