Sound Communication: The Holdcom Blog

Why Your Hotel Needs Message On Hold

For most of us, being on hold isn’t exactly at the top of the list of our favorite ways to spend a few minutes. In this day and age, however, it’s sometimes unavoidable as a call is being transferred or held in a queue. Keeping hold time interesting and informative for your guests by including...
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Here's How to Get Great Reviews For Your Hotel

In hospitality, you're always on the lookout for more customers. Reviews are something guests will look at before even considering going to your establishment.  A good review can speak volumes about your business, but a negative review will be the takeaway for a reader. The solution is to make...

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3 Tips to Improve the Hospitality Guest Experience

In the hospitality industry, the guest experience is king. Anyone can provide a bed and a shower - it's the little things that add up to a memorable stay.

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How Restaurants and Catering Facilities Can Keep Messages on Hold Current

The most effective Message On Hold program is one that is kept up to date year-round. For restaurants and catering facilities, where seasonal happenings often affect events, menues, hours of operation, and space availability, playing timely information on hold is an easy way to keep your guests and...
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Creative Guest Services Strategies: Hospitality Audio Marketing

Improving guest services is an objective had by many hospitality properties, including hotels, restaurants, and resorts. The principles of audio marketing can be useful tools for improving guest satisfaction, surveying in-property, and making services better. This slide presentation has...

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The Impact of Multilingual Telephone Systems for Hospitality

As destinations, hospitality properties aim to attract visitors from all over the world. Being able to reach out to these potential guests is crucial to building a connection between them, your venue, and your brand.

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How Hospitality Properties Can Get the Most Out of Telephony Marketing

Callers reach out to hospitality properties, like hotels, restaurants, resorts, and spas, for a number of reasons. For these venues, the telephony becomes a prime marketing tool. Messages On Hold, IVR Announcements and voice prompts, and voicemail greetings must all sound clear and professional....

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Hospitality Industry Website Audio

Despite great strides in bandwidth and technology, the internet remains a visual space that doesn’t often make use of audio. When audio is used, however, it can help your website achieve major impact. Website audio can make your website stand out from your competition’s site while reinforcing...

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Message On Wheels — Audio in Motion for Hospitality

The Message On Hold concept is this: take the silent, passive telephone on hold time and turn it into an active period of marketing to a captive audience. In real life, as on the phone, there are sometimes unavoidable periods of wait time. If your hospitality venue provides transportation...

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7 Ways to Use IVR Announcements in Hospitality Telephone Systems

September 15, 2011 Juli Durante IVR, hospitality, tips

Interactive Voice Response (auto attendant) is a call processing system that allows customers to access a pre-recorded database through keypad input or speech recognition. If you use an IVR system, these announcements, typically voice prompts, can be the first impression potential guests have...

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