Sound Communication: The Holdcom Blog

Airline Hold Times During Hurricane Irene

Airline customer service departments had phone lines ringing off the hook during the Hurricane Irene's blast up the east coast last week. If you were one of the unlucky travelers during this time, you probably spent a long time waiting on hold for an airline customer service representative! If...

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Museum Audio Marketing Trend: Personalized Audio Tours

The traditional museum audio tour is static: Visitors rent the tour, which comes loaded onto bulky audio equipment, and let the tour instruct their visit. If someone is more interested in modern art than Roman sculpture, they can skip through the Roman section but aren’t given the chance to...

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Increasing Customer Satisfaction--Real Life "Hold Time"

For the restaurant and hospitality industries, Messages On Hold can solve the problem of telephone hold time. Message On Hold programs fill dead air and present an opportunity to market to an audience of captive callers. Within this industry, there are tremendous benefits to having on hold...

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Message on Hold for Hospitality

Hotels, restaurants, caterers, resorts, and banquet halls can all benefit from having a Message on Hold (MOH) system, however many neglect on hold communication. You can probably think of a time when you called your favorite pizzeria and they put you on hold, leading yourself to believe you’d...

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