Sound Communication: The Holdcom Blog

7 ways to use IVR Announcements in Hospitality Telephone Systems

Interactive Voice Response (auto attendant) is a call processing system that allows customers to access a pre-recorded database through keypad input or speech recognition. If you use an IVR system, these announcements, typically voice prompts, can be the first impression potential guests have...

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Message on Hold for Hospitality

Hotels, restaurants, caterers, resorts, and banquet halls can all benefit from having a Message on Hold (MOH) system, however many neglect on hold communication. You can probably think of a time when you called your favorite pizzeria and they put you on hold, leading yourself to believe you’d...

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