The Healthcare industry has changed drastically within the last decade. There are constantly new regulations created to provide safety and security to all patients. With these changes, a new set of needs for the industry such as: accurately collecting information, providing support, and staying...
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Once relegated to the realms of sci-fi and seemingly far-fetched movie plots, voice assistant technology is now a huge part of the customer service experience. It works inconjunction with your Interactive Voice Response, known as IVR, to increase efficiency in your company's communication,...
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In a recent article written by Mary Thomson and published in Digestive Diseases and Sciences, she discusses how using an automated IVR system to monitor patients within a healthcare facility can identify patients at risk for prehospitalization. According to the article patients typically do not...
Read MoreSo you want to know why custom audio is important to your phone system? Your phone system is the first impression many customers receive. It's the "front door" to your business and it needs a professional image. It's one of the easiest ways to improve customer experience. In addition to improving...
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The term 'Live Agents' has replaced the traditional "receptionist". Not too long ago most businesses answered calls live during "normal" business hours. So much has changed in how we work and live and communicate, I’m not sure what is considered normal. Today customers expect 24/7, 365 support...
Read MoreEvery business owner knows the importance of accurate and timely communications to keep the company running smoothly. A missed call or message can mean a significant loss of revenue and possibly a lost client. The auto attendant on your phone system can help to solve this issue. The obvious feature...
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When was the last time you've had an experience like that? How did it make you feel about the brand who...
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As technology changes, the customer experience and human interaction changes as well. We have become reliant on the use of cellphones and the convenience of information at our fingertips. Technology advancements have caused such disorders as Nomophobia or the fear of being out of mobile phone...
Read MoreWorking in our Client Relation's Department we often get asked what is the difference between a voice prompt and IVR (Interactive Voice Response). IVR is a telephony technology that can process a combination of touch tones and voice inputs. IVR uses voice prompts to provide callers’ with...
Read MoreIf you've ever thought about recording your own prompts for your business, then you've probably already found out just how difficult it can be. Even with the right equipment (which alone costs thousands of dollars), depending on the word count it can take a week just to get the right recordings...
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