Sound Communication: The Holdcom Blog

Voice Prompts and MOH Make it to the Great White Way

My adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark.  This show was in the headlines for various reasons – injuries, confusing plot, being the most expensive play ever produced, but it was an...

Read More

Voice Prompt Scripts Near and Far

Guest Blog contributed by Scripts Consultant Megan Andriulli

Read More

5 Ways IVR Can Improve the Healthcare Industry

Interactive Voice Response, or IVR, is a form of human-computer interface which takes its input from voice and keypad commands. Compared to a phone menu, call tree, or automated attendant, an Interactive Voice Response system is put in place to actually receive data, process it, and deliver...

Read More

5 Reasons Employees Shouldn't Record Your IVR

December 19, 2017 Sioban Schmeding IVR, tips, resources

Your company’s IVR is the “first impression” callers get about your business. Recording your voice prompts in house may be a quick and affordable solution, but here’s a few reasons why that decision might not be the right one:

Read More

IVR: 4 Uses in Healthcare

August 16, 2016 Sioban Schmeding IVR, healthcare

The Healthcare industry has changed drastically within the last decade. There are constantly new regulations created to provide safety and security to all patients.  With these changes, a new set of needs for the industry such as: accurately collecting information, providing support, and staying...

Read More

Voice Assistant Technology and its Part in Customer Service

Once relegated to the realms of sci-fi and seemingly far-fetched movie plots, voice assistant technology is now a huge part of the customer service experience. It works inconjunction with your Interactive Voice Response, known as IVR, to increase efficiency in your company's communication,...

Read More

IVR Monitoring Improving the Healthcare Experience

In a recent article written by Mary Thomson and published in Digestive Diseases and Sciences,  she discusses how using an automated IVR system to monitor patients within a healthcare facility can identify patients at risk for prehospitalization. According to the article patients typically do not...

Read More

Live Agents Or Automated Attendant?

The term 'Live Agents' has replaced the traditional "receptionist".  Not too long ago most businesses answered calls live during "normal" business hours. So much has changed in how we work and live and communicate, I’m not sure what is considered normal.  Today customers expect 24/7, 365 support...

Read More

3 Reasons IVR Can Make or Break Your Brand

IVR systems. We've all used it and we've all had experiences where we were trapped in a routing loop unable to reach a human being and stuck yelling at a "robot" we can barely understand. 

When was the last time you've had an experience like that? How did it make you feel about the brand who...

Read More

What is IVR? How Does it Relate to Voice Prompts?

Working in our Client Relation's Department we often get asked what is the difference between a voice prompt and IVR (Interactive Voice Response). IVR is a telephony technology that can process a combination of touch tones and voice inputs.  IVR uses voice prompts to provide callers’ with...

Read More