My adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark. This show was in the headlines for various reasons – injuries, confusing plot, being the most expensive play ever produced, but it was an...
Interactive Voice Response, or IVR, is a form of human-computer interface which takes its input from voice and keypad commands. Compared to a phone menu, call tree, or automated attendant, an Interactive Voice Response system is put in place to actually receive data, process it, and deliver...Read More
The Healthcare industry has changed drastically within the last decade. There are constantly new regulations created to provide safety and security to all patients. With these changes, a new set of needs for the industry such as: accurately collecting information, providing support, and staying...Read More
Once relegated to the realms of sci-fi and seemingly far-fetched movie plots, voice assistant technology is now a huge part of the customer service experience. It works inconjunction with your Interactive Voice Response, known as IVR, to increase efficiency in your company's communication,...Read More
In a recent article written by Mary Thomson and published in Digestive Diseases and Sciences, she discusses how using an automated IVR system to monitor patients within a healthcare facility can identify patients at risk for prehospitalization. According to the article patients typically do not...Read More
The term 'Live Agents' has replaced the traditional "receptionist". Not too long ago most businesses answered calls live during "normal" business hours. So much has changed in how we work and live and communicate, I’m not sure what is considered normal. Today customers expect 24/7, 365 support...Read More
When was the last time you've had an experience like that? How did it make you feel about the brand who...Read More
Working in our Client Relation's Department we often get asked what is the difference between a voice prompt and IVR (Interactive Voice Response). IVR is a telephony technology that can process a combination of touch tones and voice inputs. IVR uses voice prompts to provide callers’ with...Read More