Sound Communication: The Holdcom Blog

5 Reasons Employees Shouldn't Record your IVR

Your company’s IVR is the “first impression” callers get about your business. Recording your voice prompts in house may be a quick and affordable solution, but here’s a few reasons why that decision might not be the right one:

Read More

Using the Right IVR to Sound Like a Big Company

Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable...

Read More

9 Ways to Enhance the Image of your Small Business

Being a "small business" doesn't mean you can't dream--or sound--big. Often, a few easy, affordable updates can revamp and improve your image dramatically. Being small is often an asset. Small business owners are more available and approachable than their corporate counterparts, and these...
Read More

Turn Your IVR System Into a Customer Service Strategy

Do you see your IVR (Interactive Voice Response)  as an utilitarian component of your phone system? If you do, you’re right—it is. By helping to answer calls and appropriately route callers, it’s important that it works correctly and efficiently. With an automated system in place, voice prompts

Read More

Should I use a male or female voice for my phone system?

Why does the new iPhone personal assistant, Siri, have a female voice? Why do most Americans choose a female voice for their GPS, while Germans prefer a male? This CNN article describes some of the potential reasons for our gendered speech preferences. We discussed it recently in our LinkedIn...

Read More

Telling Voice Over Talent How to Pronounce Words

As you develop your Message On Hold, IVR announcements, and other audio marketing programs to be read by professional voice over talents, you will need to think about pronunciation. First, you will need to consider how your audience pronounces words. Most words have one or two acceptable...

Read More