Sound Communication: The Holdcom Blog

3 Types of Audio Scripts for your Phone System

Do you need a script for your phone system recordings? What kind of phone system script are you looking for? Many people aren't sure; do they need a Message On Hold program? Voice Prompts for their IVR System or Auto Attendant? A Simple Voicemail Greeting?

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Voice Prompt Script Tip: Is "Touch" the New "Press" or "Click"?

Language is a fluid, ever changing doctrine. It's constantly updated with new terms and forms of words as technologies and generations evolve. The self-editing and adoption of these terms and phrases happens almost organically as one word is used more frequently and falls into favor within our...

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15 Voice Prompt Blunders To Avoid in your IVR System

When writing voice prompts for IVR or ACD systems, clear concise communication is key. The thing about a well structured call-processing system with properly recorded voice prompts is that you just don't notice it. What you do notice, however, is a system that is riddled with problems and...

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Turn Your IVR System Into a Customer Service Strategy

Do you see your as a utilitarian component of your phone system? If you do, you’re right—it is. By helping to answer calls and appropriate route callers, it’s important that it works correctly and efficiently. With an automated system in place, voice prompts become the critical way you...

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Holdcom University: Audio for Marketing and Customer Service

Did you know that, in addition to Sound Communication, we also write other free resources about using audio for marketing and customer service strategies? We have a collection of industry-specific guides, tips for creating programs, and slide presentations for visual learners. Are complete...

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5 Best Practices for IVR Announcements

If you have an IVR system, the impression it gives your callers is very important. It’s often your first line of customer service and the first area where poor planning can produce frustrated clients. Keep these best practices in mind to ensure your voice prompts are helping the caller...

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Creating IVR Announcements and Messages On Hold that Sound Appealing to Your Callers

We say it time and time again—to create interesting, effective audio marketing, you have to know your audience. For IVR announcements and Messages On Hold to be effective, it’s important to know your callers. If you don’t already, how can you figure them out?

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The Impact of Multilingual Telephone Systems for Hospitality

As destinations, hospitality properties aim to attract visitors from all over the world. Being able to reach out to these potential guests is crucial to building a connection between them, your venue, and your brand.

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How Hospitality Properties can get the most out of Telephony Marketing

Callers reach out to hospitality properties, like hotels, restaurants, resorts, and spas, for a number of reasons. For these venues, the telephony becomes a prime marketing tool. Messages On Hold, IVR Announcements and voice prompts, and voicemail greetings must all sound clear and professional....

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