Holidays are the busiest time of the year. Not only for personal reasons, but many industries see increased traffic and sales due to "the most wonderful time of the year." Most businesses cannot afford to lose sales during the holidays, making every interaction vital to a companies' success. In...Read More
Working in our Client Relation's Department we often get asked what is the difference between a voice prompt and IVR (Interactive Voice Response). IVR is a telephony technology that can process a combination of touch tones and voice inputs. IVR uses voice prompts to provide callers’ with...Read More
For humans, the sense of hearing provides depth and richness to life. Likely, there are sounds that you experience that evoke a deep emotional response within you. Studies indicate that those who experience hearing loss often suffer from depression because hearing is typically integral to one's...Read More
Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable...Read More
Keeping up with today's constantly changing technologies is top of mind with many businesses - for a good reason. Many small and midsized businesses are revisiting their computer systems, digital presence, and even their phone systems. New hosted VoIP solutions are feature-rich and appealing....
When you're writing an audio script for your phone system, as opposed to a piece written for print (online or off), the right script makes all the difference. There are two questions you should consider before beginning a new project:
Do you remember that MTV show, Pimp My Ride? The basic premise was taking old, beat up cars and transforming them into beautiful, technology-infused, high-performance machines. They were some seriously “tricked out” cars.
Your IVR or Auto Attendant system is like the front door of your business - it's the first thing people see and the first impression callers get. Not only is it the first impression, but a crucial part of your customer experience. When coupled with well-written voice prompts, the system helps...