Sound Communication: The Holdcom Blog

What is IVR? How Does it Relate to Voice Prompts?

Working in our Client Relation's Department we often get asked what is the difference between a voice prompt and IVR (Interactive Voice Response). IVR is a telephony technology that can process a combination of touch tones and voice inputs.  IVR uses voice prompts to provide callers’ with...

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Brand Image: A Unified Voice For Call Processing

For humans, the sense of hearing provides depth and richness to life. Likely, there are sounds that you experience that evoke a deep emotional response within you. Studies indicate that those who experience hearing loss often suffer from depression because hearing is typically integral to one's...

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4 Benefits of Using an Auto Attendant

Using an auto attendant system is a great way to care for your customers without all the overhead of a receptionist. This system will have numerous benefits for your business. Listed below are a few benefits associated with using this system. 

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5 Considerations for Updating Your Business Phone System

Keeping up with today's constantly changing technologies is top of mind with many businesses - for a good reason. Many small and midsized businesses are revisiting their computer systems, digital presence, and even their phone systems. New hosted VoIP solutions are feature-rich and appealing....

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Two Questions to Ask Yourself When Writing Telephone Audio Scripts

When you're writing an audio script for your phone system, as opposed to a piece written for print (online or off), the right script makes all the difference. There are two questions you should consider before beginning a new project:

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Pimp My Phone System: How to Make Your Phone Work Like an Employee

Do you remember that MTV show, Pimp My Ride? The basic premise was taking old, beat up cars and transforming them into beautiful, technology-infused, high-performance machines. They were some seriously “tricked out” cars.

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5 Healthcare IVR Best Practices

In Healthcare, IVR Systems are used to automate a wide variety of tasks: route calls to different departments, announce office or facility hours, allow patients to confirm appointments, and more. But in many cases, the functionality of an IVR system is limited by the way the prompts and...

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IVR Script Examples to Improve Caller Navigation

Your IVR system is like the front door of your business - It's the first thing people see and the first impression callers get. It's also a crucial part of your customer communication. When coupled with well-written voice prompts, the IVR system helps callers navigate your phone system and...

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Managing and Announcing Healthcare Mergers and Acquisitions

There is one constant in the healthcare industry: change. New rules and regulations, changing technology, additional facilities...very little stays the same for very long. Today, as "Hospitals" become "Medical Centers" that are part of "Healthcare Systems", paying attention to patient...

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4 Ways to Reuse Your Healthcare Facility's Message On Hold Program

Healthcare facilities – namely hospitals and medical centers – have an array of events and innovations taking place, often on a daily basis. Holdcom has been proud to further promote these events for our clients nationwide, mainly in the Message On Hold format. However, audio that was recorded for...

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