Sound Communication: The Holdcom Blog

Message On Hold: Unicast or Multicast on my Phone System?

When evaluating the customer experience, It’s important to experience everything your callers do. When thinking about implementing Message on Hold services there are certain things you’ll want to consider. We cannot emphasize enough the importance of understanding the features and functionality...

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How and Why You Should Monitor Your Message On Hold Program

Messages On Hold are successful in converting customers, addressing clients’ needs, and preventing caller hang ups. On hold programming can help you promote current offers, inform callers, and entertain customers. But a Message On Hold program is only as good as it sounds playing through your...

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Using Professional Message On Hold Equipment [Infographic]

Message On Hold programs can be played using a variety equipment and are produced in many file formats. The file format of your program depends on the capabilities of your phone system, but the mp3 format is becoming increasingly popular for producing on hold messages. Some benefits of using...

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