Sound Communication: The Holdcom Blog

The Most Popular Holiday Hold Music [Data]

What kind of music do companies play on hold during the holidays? We divided our musical selections into three genres: generic songs, which are festive and wintery like “Sleigh Ride,” traditional holiday songs, like “Nutcracker Suite,” and religious songs, like “Hark the Herald Angels Sing.”

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Is Overhead Music Right for Me ?

Overhead music is a powerful tool that is often neglected by businesses. In a brick and mortar facility, like a fitness center or retail store, appropriate overhead music can really set the tone for the customer experience. In a more general business environment, appropriate overhead music can...

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How to Select the Right Holiday Hold Music

If you check out our holiday music, you’ll see that our selections aren’t limited to Christmas carols and Holiday Hymns, rather we offer a variety of holiday genres, including traditional, rock, pop, and carols. Why? The same track or album isn’t right for every business. In general, we find...

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Overhead Music Sets the Tone [Infographic]

I was at the supermarket the other day, and I was feeling kind of uncomfortable. I couldn’t put my finger on why I had such an odd feeling, until an overhead announcement broke the silence. “That’s it!” I thought to myself, “It’s completely silent in this store.” Shopping in the ultra-quiet...

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Hold Music Alone is Not Enough

Leaving your callers in silence is one of the biggest mistakes you can make, but leaving your callers listening to music can be equally as ineffective. Choosing the wrong hold music can have terrible consequences: frequent hang ups and irritated callers. Omitting on hold messages means you...

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What You NEED to Know Before Implementing Music On Hold

Copyright infringement, piracy, and theft. Many businesses faced these serious and unfortunate charges after illegally playing unlicensed Music on Hold. What is even more unfortunate is that these crimes are mostly committed due to lack of awareness about on hold music licensing, causing the...

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Choosing the Right Music On Hold in 5 Steps

Most callers prefer hearing Message On Hold combined with background music. It's important to make sure you have an effective, professionally recorded on hold message with great content. It's also important to make sure you choose the correct Music On Hold for your clients. Here's how to do it...

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Hold Music Can Make Your Customers Crazy

For many companies the music (and message) callers hear while waiting on hold, may be their first impression of your company.  These impressions can be lasting and influence the way your company is perceived by your customers or potential customers. Whether you’re a mom and pop or Fortune 500,...

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What is "Holiday" Music on Hold?

 

In 2005, Wal-Mart initiated a policy that encouraged employees to say “Happy Holidays” instead of  “Merry Christmas” – a decision that faced severe backlash from many Christian organizations, most notably The Catholic League, who called for a boycott of the retailer.

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