The holidays are just around the corner. As a business, it's time to start thinking about special hours and company parties. Let's not forget the focus of any business - clients. When it comes to Message On Hold, use music that reminds callers why this time of year is so special, let them know...Read More
Coming soon pumpkin lattes and football season! We all know too well that Fall is around the corner. With the Fall season comes the opportunity for a crisp new marketing strategy. Will you be posting on social media; will you be doing any online ads? Whether you're in the healthcare,...Read More
Children want what they want, RIGHT NOW. Oh the potential drama which ensues if parents tell them to be patient. Their excitement builds and they slip into an imaginary world picturing themselves with the prized possession. But disaster can strike the moment they run out of patience.Read More
At its heart, what is a message? What is it supposed to do? A message transfers information, but iif it is not engaging will that information reach the listener. Centuries ago Aristotle was so successful at creating an engaging message, humanity still listens to his words today. His artistic...Read More
The frustration felt while waiting on hold is universal. Frustration can easily build when the caller is forced to listen to robotic recordings and lame elevator music. Too often hold time is time- consuming and impersonal. The time on hold is inevitable, but eliminating the impersonal quality...Read More
Your customer has a busy day. One of his kids was sick this morning, a tire was flat on the car, work at the office is piled up after a holiday, and the office fridge isn't working so he had to go out for lunch. On top of all that, he must call your company today and he's likely to have to spend...Read More
"To succeed, you must have tremendous perseverance, tremendous will. ‘I will drink the ocean,’ says the persevering soul; ‘at my will mountains will crumble up." ~ Swami Vivekananda
Your customers should not have to conjure up this kind of will power to sit through a Holiday Message On Hold...Read More
Yesterday I was reading an article online about the perception of time and how time is perceived differently by different people at different times under different conditions. It argued that when we are involved in an activity or enjoyable event, time seems to fly by. When we are under stress...
For the restaurant and hospitality industries, Messages On Hold can solve the problem of telephone hold time. Message On Hold programs fill dead air and present an opportunity to market to an audience of captive callers. Within this industry, there are tremendous benefits to having on hold...