Sound Communication: The Holdcom Blog

September Healthcare Content Cure -On Hold Script Samples

Summer is slowly ending, and back to school commercials have begun to play. It's that time of month for us to share our monthly Healthcare Wellness Observance Days for September and the script excerpts that can be used. From Childhood Cancer Awareness Month to World Alzheimer's Month we have the

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On Hold Message Updates for Fall - Cheat Sheet

Coming soon pumpkin lattes and football season! We all know too well that Fall is around the corner. With the Fall season comes the opportunity for a crisp new marketing strategy. Will you be posting on social media; will you be doing any online ads? Whether you're in the healthcare,...

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Message On Hold: Script Tips to Keep Callers From Pouting

Children want what they want, RIGHT NOW.  Oh the potential drama which ensues if parents tell them to be patient. Their excitement builds and they slip into an imaginary world picturing themselves with the prized possession. But disaster can strike the moment they run out of patience. 

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11 Tips for Writing Your Own On Hold Marketing Program

Scripts written for Message On Hold and other audio marketing programs are very different from pieces written for script. Instead of being read silently, MOH scrips are heard and must be written for the ear. Special considerations must be takent to ensure these scripts are effective. some...

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Part I of III: How to Leverage Audio Marketing for Your Healthcare Facility

Professional audio has served as a effective communication and marketing tool for hospitals and healthcare facilities. Message On Hold, IVR Announcements and Professional Voicemail Greetings are all important to healthcare facilties because they enable efficient call processing, market to the...

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Airline Hold Times During Hurricane Irene

Airline customer service departments had phone lines ringing off the hook during the Hurricane Irene's blast up the east coast last week. If you were one of the unlucky travelers during this time, you probably spent a long time waiting on hold for an airline customer service representative! If...

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Time Sure Flies When You're Not Updating On Hold Messages

Yesterday I was reading an article online about the perception of time and how time is perceived differently by different people at different times under different conditions.  It argued that when we are involved in an activity or enjoyable event, time seems to fly by.  When we are under stress...

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Why Audio is a Key Tool in Conveying Time-Sensitive Information

How does your business convey time-sensitive information to your customer base? Have you covered all areas of communication? Are you reaching as many people as you need to in an effective manner? There are efficient ways to get your message heard, such as various forms of social media, but more...

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Preparing Your Phone System for a 'Daily Deal'

Groupon and LivingSocial are the latest and greatest coupon giants that offer awesome deals on everything from restaurants and spas to vacations and thrilling excursions. Using these coupon services that offer deep discounts is a surefire way to generate customer interest --but what happens...

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