Sound Communication: The Holdcom Blog

Message On Hold is Your First Impression

Today Customer Service battles are being fought virtually instead of face to face. From social media sites to consumer affairs call centers, presenting the right image can mean the difference between winning or losing a customer. As the playing field has shifted from complaint departments to...

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Behold, The Power of Real Human Audio

While waiting on hold, most listeners can tell almost instantly if the message on hold program contains human narration or synthetic speech. Granted, artificial speech technology has come a long way in replicating the human voice, but very noticeable differences still exist. Although synthetic...

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On Hold Waiting Room - Part 3

You have a choice between Doctor A and Doctor B. You have heard both positive and negative things about each practice, so you decide to give them both a fair try.  Doctor A’s waiting room has two flat screen televisions, racks of neatly ordered magazines, and even a computer to check your mail....

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Waiting Room On Hold - Part 1

This week’s Holdcom Content Meeting is dedicated to “friendly competition” (check the March Newsletter to see why) within context of the healthcare industry. We are endlessly discussing ways to improve customer service, and since many of our clients are hospitals, healthcare facilities, and...

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Ups and Downs On Hold

The New Year is approaching – a time of celebration, reflection, and of course, a brief period of mourning over how much money we’ve spent.

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On Hold Experiment

Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers were return customers, they were curious whether their customers listened to the message or “tuned...

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Sound Effects in Message on Hold: A Bonus or a Bother?

When customizing their message on hold program, some clients take the road less traveled by submitting a script that calls for sound effects, cartoon voices, or a humorous skit. This approach to your Message on Hold or personal voice message can be a hit or miss: here are some factors to consider...

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The Muppets On Hold!

The Muppets. Their iconic voices, lovable personalities, and creative appearances have entertained the world for decades. But do we ever think about what goes on behind the scenes? If you see the Count banging away at his organ or Elmo bicycling, do we ever marvel at how they move without a...
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On Hold Magic

Over the summer two of my friends traveled to Universal Studios in order to be a part of the grand opening season of Harry Potter World. When they returned, they said that the experience was fantastic in spite of waiting, on average, two hours for each attraction – souvenir shops included.
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Prioritizing Information with Message on Hold

When clients subscribe to a Message on Hold program, they are eager to promote every aspect of their business. They are so excited that they often overload their message with information.

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