Sound Communication: The Holdcom Blog

September Healthcare Content Cure -On Hold Script Samples

Summer is slowly ending, and back to school commercials have begun to play. It's that time of month for us to share our monthly Healthcare Wellness Observance Days for September and the script excerpts that can be used. From Childhood Cancer Awareness Month to World Alzheimer's Month we have the

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On Hold Message Updates for Fall - Cheat Sheet

Coming soon pumpkin lattes and football season! We all know too well that Fall is around the corner. With the Fall season comes the opportunity for a crisp new marketing strategy. Will you be posting on social media; will you be doing any online ads? Whether you're in the healthcare,...

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Message On Hold: Script Tips to Keep Callers From Pouting

Children want what they want, RIGHT NOW.  Oh the potential drama which ensues if parents tell them to be patient. Their excitement builds and they slip into an imaginary world picturing themselves with the prized possession. But disaster can strike the moment they run out of patience. 

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Should I use Superlatives in My On Hold Messages?

"We offer the greatest customer service." "Our business is dedicated to using the latest technology." "We're the best." These are the kind of superlatives that, when not supported by factual evidence and used with on hold messages, can really turn off customers. When creating any kind of on...

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The Most Popular Holiday Hold Music [Data]

What kind of music do companies play on hold during the holidays? We divided our musical selections into three genres: generic songs, which are festive and wintery like “Sleigh Ride,” traditional holiday songs, like “Nutcracker Suite,” and religious songs, like “Hark the Herald Angels Sing.”

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11 Tips for Writing Your Own On Hold Marketing Program

Scripts written for Message On Hold and other audio marketing programs are very different from pieces written for script. Instead of being read silently, MOH scrips are heard and must be written for the ear. Special considerations must be takent to ensure these scripts are effective. some...

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Part I of III: How to Leverage Audio Marketing for Your Healthcare Facility

Professional audio has served as a effective communication and marketing tool for hospitals and healthcare facilities. Message On Hold, IVR Announcements and Professional Voicemail Greetings are all important to healthcare facilties because they enable efficient call processing, market to the...

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Airline Hold Times During Hurricane Irene

Airline customer service departments had phone lines ringing off the hook during the Hurricane Irene's blast up the east coast last week. If you were one of the unlucky travelers during this time, you probably spent a long time waiting on hold for an airline customer service representative! If...

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