If you're reading this, you've already recognized the immense potential of your phone system's Music/Message on Hold capabilities. Not only are you providing targeted messages to your callers while on hold, you're reducing call abandonment and making the most of their time in queue.Read More
Summer is slowly ending, and back to school commercials have begun to play. It's that time of month for us to share our monthly Healthcare Wellness Observance Days for September and the script excerpts that can be used. From Childhood Cancer Awareness Month to World Alzheimer's Month we have theRead More
Ever hear that one song, and as soon as it comes on you want to start dancing? The affect music has on our brains is undeniable. Music affects our brains so much that it has become popularized for therapy. Parents have even been encouraged to teach children how to play an instrument to increase...Read More
We often get inquires about using popular music on hold. Of course, you can certainly use whatever type of music you want on hold, but be warned you must have proper permissions and licensing. Music licensing is no joke! I’ve taken the time to share a guide of what is required to play music on...Read More
The holidays are just around the corner. As a business, it's time to start thinking about special hours and company parties. Let's not forget the focus of any business - clients. When it comes to Message On Hold, use music that reminds callers why this time of year is so special, let them know...Read More
We all have been in stores and restaurants where some type of music is playing in the background. Sometimes we like it and sometimes we don't. So, how do you go about choosing the right business music for your company?Read More
The most interesting and engaging on hold messages are those that have content that is up to date and seasonally relevant. Because 7 out of every 10 callers are placed on hold (according to an AT&T study), it's important to consider what your on hold program says and how often you change the...
What kind of music do companies play on hold during the holidays? We divided our musical selections into three genres: generic songs, which are festive and wintery like “Sleigh Ride,” traditional holiday songs, like “Nutcracker Suite,” and religious songs, like “Hark the Herald Angels Sing.”
If you check out our holiday music, you’ll see that our selections aren’t limited to Christmas carols and Holiday Hymns, rather we offer a variety of holiday genres, including traditional, rock, pop, and carols. Why? The same track or album isn’t right for every business. In general, we find...