The frustration felt while waiting on hold is universal. Frustration can easily build when the caller is forced to listen to robotic recordings and lame elevator music. Too often hold time is time- consuming and impersonal. The time on hold is inevitable, but eliminating the impersonal quality...Read More
Your customer has a busy day. One of his kids was sick this morning, a tire was flat on the car, work at the office is piled up after a holiday, and the office fridge isn't working so he had to go out for lunch. On top of all that, he must call your company today and he's likely to have to spend...Read More
"To succeed, you must have tremendous perseverance, tremendous will. ‘I will drink the ocean,’ says the persevering soul; ‘at my will mountains will crumble up." ~ Swami Vivekananda
Your customers should not have to conjure up this kind of will power to sit through a Holiday Message On Hold...Read More
What kind of music do companies play on hold during the holidays? We divided our musical selections into three genres: generic songs, which are festive and wintery like “Sleigh Ride,” traditional holiday songs, like “Nutcracker Suite,” and religious songs, like “Hark the Herald Angels Sing.”
Yesterday I was reading an article online about the perception of time and how time is perceived differently by different people at different times under different conditions. It argued that when we are involved in an activity or enjoyable event, time seems to fly by. When we are under stress...
For the restaurant and hospitality industries, Messages On Hold can solve the problem of telephone hold time. Message On Hold programs fill dead air and present an opportunity to market to an audience of captive callers. Within this industry, there are tremendous benefits to having on hold...