Sound Communication: The Holdcom Blog

Live Agents Or Automated Attendant?

The term 'Live Agents' has replaced the traditional "receptionist".  Not too long ago most businesses answered calls live during "normal" business hours. So much has changed in how we work and live and communicate, I’m not sure what is considered normal.  Today customers expect 24/7, 365 support...

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5 Ways Auto Attendant Can Increase Efficiency in Your Business

Every business owner knows the importance of accurate and timely communications to keep the company running smoothly. A missed call or message can mean a significant loss of revenue and possibly a lost client. The auto attendant on your phone system can help to solve this issue. The obvious...

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What is IVR? How Does it Relate to Voice Prompts?

Working in our Client Relation's Department we often get asked what is the difference between a voice prompt and IVR (Interactive Voice Response). IVR is a telephony technology that can process a combination of touch tones and voice inputs.  IVR uses voice prompts to provide callers’ with...

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DIY Voice Prompts

If you've ever thought about recording your own prompts for your business, then you've probably already found out just how difficult it can be. Even with the right equipment (which alone costs thousands of dollars), depending on the word count it can take a week just to get the right recordings...

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Message on Hold & Voice Prompt Tips from Aristotle

At its heart, what is a message? What is it supposed to do? A message transfers information, but iif it is not engaging will that information reach the listener. Centuries ago Aristotle was so successful at creating an engaging message, humanity still listens to his words today. His artistic...

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Multilingual Voice Prompts - Part of the Dealership Experience

Walk into almost any car dealership today and you'll hear how providing an exceptional customer experience is vital to the way that business operates. Indeed, many automobile dealerships bend over backwards to offer perks to customers, including comfortable waiting rooms with free beverages and...

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Best Practices For IVR, Voice Prompts, and Auto Attendant

 

As a business owner, you are likely interested in providing superior quality at every customer touch point for your business. One of the first things a customer may encounter is your telephony technology, be it IVR, voice prompts, or an Auto Attendant. What can you do to ensure that your...

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4 Benefits of Using an Auto Attendant

Using an auto attendant system is a great way to care for your customers without all the overhead of a receptionist. This system will have numerous benefits for your business. Listed below are a few benefits associated with using this system.

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IVR Script Examples to Improve Caller Navigation

Your IVR or Auto Attendant system is like the front door of your business - it's the first thing people see and the first impression callers get. Not only is it the first impression, but a crucial part of your customer experience. When coupled with well-written voice prompts, the system helps...

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Voice Prompt Script Tip: Is "Touch" the New "Press" or "Click"?

Language is a fluid, ever changing doctrine. It's constantly updated with new terms and forms of words as technologies and generations evolve. The self-editing and adoption of these terms and phrases happens almost organically as one word is used more frequently and falls into favor within our...

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