In last week's blog, we discussed "7 Do's and Don't for Message on Hold" programs. Here are five more pieces of advice for designing the most effective "delay message," adapted from the 2001 ICMI whitepaper by Jean Bave-Kerwin:
In this age of digital manipulation and reproduction, we often get questioned by customers about the source of Holdcom’s voice recordings… human or synthetic? And the answer is… yes, they are most definitely natural, human voices…not artificial reproductions. As a company specializing in voice...
Read More
You sit down at a restaurant and what's the first thing you do? You take a look at the menu. A restaurant menu is not just a simple piece of paper, it's much more than that. Your menu design should reflect your brand, what your restaurant stands for and pull the guest in. A lot of psychology...
Read More
Healthcare facilities are always busy. Patients coming and going, regularly scheduled treatments, dealing with appointments, and insurance questions. During all the craziness in your office don't overlook one of the main reasons everybody comes to your office...the doctor! March 30th is National...
Read More
A
brand voice
is a consistent style, message, and theme throughout all marketing which makes a company stand out against the competition. The voice will define and create a tone for the entire restaurant. It should be echoed in your social media, menu, website, app, printed marketing materials,...
Read More
With the New Year coming, it's time for changes. For a majority of people changes can involve their: lifestyle, career, or living situations. Now if you're a business involved in fitness, or wellness you won't want to miss this opportunity! As a business owner, organizing and creating marketing...
Read More
Your company’s IVR is the “first impression” callers get about your business. Recording your voice prompts in house may be a quick and affordable solution, but here’s a few reasons why that decision might not be the right one:
Read More
A guest blog written by Ronna Caras, President of Caras Training.
My brother has ten grandkids aged eight and younger and getting them together is funny, heartwarming and exhausting, just as you would expect. It is also a lesson on teaching.
Even when we are teaching children who are a lot older...
Read More
A bad review by a critic can make or break an actor or chef’s career. With the advent of social media and sites like Yelp, Foursquare, and Angie’s List, anyone with a smart phone and a bad experience can change the way your clients feel about your business. Reviews are popping up in all types...
Read More
Sometimes, despite the best of intentions, knowledge, and effort, there is no simple answer to a problem. Take matching a phone system to a business’s needs. There is no simple answer, because first you need to ask important questions. What features do you need? How many lines do you have? Have...
Read More