Sound Communication: The Holdcom Blog

Trim the Fat in Your IVR Announcements

August 29, 2011 Katie Devlin IVR, scriptwriting, tips

Listening to IVR announcements is inevitable. They are necessary for efficient call processing, but in today's fast-paced society, callers are looking for immediate responses. However, there are some quick-fixes to make your IVR recordings more tolerable and concise. Here are some tips:

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Time Sure Flies When You're Not Updating on Hold Messages

Yesterday I was reading an article online about the perception of time and how time is perceived differently by different people at different times under different conditions.  It argued that when we are involved in an activity or enjoyable event, time seems to fly by.  When we are under stress...

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Attention to Detail in eLearning Programs

Incorporating audio in a training project helps to facilitate the learning process with a clear example of how a scenario may play out.  For Call Center training, capturing a conversation between a "caller" and a "representative" can show the best way to handle a call. Trainees can carefully...

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Talk to Me, Not at Me — Communication Tips from Professional Voice Talent

Today we are featuring a guest post from JoJo Jensen, an independent voice talent, audio entrepreneur, and writer. We're pleased to share her thoughts about successfully delivering and recording

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Lend Me Your Lobes for Message on Hold

As of late, the business catchphrase floating around businesses has been “can you eyeball this?” or “give this a quick eyeball.” Taken literally, this phrase would be gruesome, if not a little presumptuous that your co-worker would actually donate his eyeballs to your cause. But in this...

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Prioritizing Information with Message on Hold

When clients subscribe to a Message on Hold program, they are eager to promote every aspect of their business. They are so excited that they often overload their message with information.

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Call to Action with Message on Hold

Script consultants show clients that the possible uses for Message on Hold extend far beyond sales. The following are a few examples how your business can effectively utilize Message on hold updates:

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