Sound Communication: The Holdcom Blog

Message on Hold & IVR: Small Business Phone System Fix

Sometimes, despite the best of intentions, knowledge, and effort, there is no simple answer to a problem. Take matching a phone system to a business’s needs. There is no simple answer, because first you need to ask important questions. What features do you need?  How many lines do you have? Have...

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What Star Wars Taught Us About Marketing and Brand Image

May the 4th be with you! Star Wars wasn't only one of the most well-known movies in history, but created an entire culture. When it comes to marketing, there are several marketing examples that can be seen in the first movie of the original Star Wars trilogy. Marketing that we can see in Star...

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5 Ways Auto Attendant Can Increase Efficiency in Your Business

Every business owner knows the importance of accurate and timely communications to keep the company running smoothly. A missed call or message can mean a significant loss of revenue and possibly a lost client. The auto attendant on your phone system can help to solve this issue. The obvious...

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Multilingual Communication: Breaking Language Barriers Opens Wallets

The modern business world is global in scope. With the advent of online marketing and rapid international shipping, any business stands to gain new markets, provided the potential customer can understand what that business offers. Using multilingual communication in your business is essential...

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3 Ways IVR Can Enhance Your Business

The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an automated voice attendant, it is important to create a pleasant and simple experience for the...

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Using the Right IVR to Sound Like a Big Company

Although automated phone greetings are often the first interactions customers have with your company, many small business owners don't take necessary steps to make sure they are making the correct first impression. Deciding what options to present and composing a concise and understandable...

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Small Doesn't Mean Unprofessional

Small businesses using the right auto attendant/IVR can sound like a bigger company. Small should mean professional. With 21st century technology, it's possible for a small company to present itself just as professionally as a mega-corporation.

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Tackling the Basics of Small Business Hosted Phone Systems

September 26, 2013 Client Relations - small business

What is a phone system and how is it different from phone service?

Phone system and phone service get confused a lot, but they’re not the same thing. It’s a little like getting your internet service confused with your router. Your router can hook to a number of different internet service...
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5 Considerations for Updating Your Business Phone System

Keeping up with today's constantly changing technologies is top of mind with many businesses - for a good reason. Many small and midsized businesses are revisiting their computer systems, digital presence, and even their phone systems. New hosted VoIP solutions are feature-rich and appealing....

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How to Prepare Your Marketing for the Holidays

The time has come...the pre-holiday season is upon us! Well, maybe it's not so "pre" anymore. I walked through a home improvement store the other day (It was not yet the first of October), and there was a large display of Christmas Trees already set up...WOW. For me, the message was clear:...

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