Sound Communication: The Holdcom Blog

The Importance of Message on Hold [Infographic]

While you're ramping up your Internet and social media budget, don't forget that many of your best customers or would be customers still reach you on the phone. How are you addressing that? 

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3 Types of Audio Scripts for your Phone System

Do you need a script for your phone system recordings? What kind of phone system script are you looking for? Many people aren't sure; do they need a Message On Hold program? Voice Prompts for their IVR System or Auto Attendant? A Simple Voicemail Greeting?

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Holdcom University: Audio for Marketing and Customer Service

Did you know that, in addition to Sound Communication, we also write other free resources about using audio for marketing and customer service strategies? We have a collection of industry-specific guides, tips for creating programs, and slide presentations for visual learners. Are complete...

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Message On Hold: Key tool for Transitions in the Financial Industry

There is one constant in the financial industry: Change. Interest rates, banking products, and government regulations are subject to change quickly. Institutions themselves often are subject to changes. Some grow, some merge, others split. It can all be very tumultuous and potentially...

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How Hospitality Properties can get the most out of Telephony Marketing

Callers reach out to hospitality properties, like hotels, restaurants, resorts, and spas, for a number of reasons. For these venues, the telephony becomes a prime marketing tool. Messages On Hold, IVR Announcements and voice prompts, and voicemail greetings must all sound clear and professional....

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TED Feature

In July of 2010, Matt Ridley, author of The Rational Optimist, gave a compelling lecture at TEDglobal about the mechanisms behind “how [we are] the only species that becomes more prosperous as it becomes more popular.”

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