Sound Communication: The Holdcom Blog

Multilingual Voice Prompts - Part of the Dealership Experience

Walk into almost any car dealership today and you'll hear how providing an exceptional customer experience is vital to the way that business operates. Indeed, many automobile dealerships bend over backwards to offer perks to customers, including comfortable waiting rooms with free beverages and...

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Best Practices For IVR, Voice Prompts, and Auto Attendant

 

As a business owner, you are likely interested in providing superior quality at every customer touch point for your business. One of the first things a customer may encounter is your telephony technology, be it IVR, voice prompts, or an Auto Attendant. What can you do to ensure that your...

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Two Questions to Ask Yourself When Writing Telephone Audio Scripts

When you're writing an audio script for your phone system, as opposed to a piece written for print (online or off), the right script makes all the difference. There are two questions you should consider before beginning a new project:

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IVR Script Examples to Improve Caller Navigation

Your IVR or Auto Attendant system is like the front door of your business - it's the first thing people see and the first impression callers get. Not only is it the first impression, but a crucial part of your customer experience. When coupled with well-written voice prompts, the system helps...

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Customer Service: 6 Ways to Share Business Hours

With Thanksgiving just over a few weeks away and the December holidays right around the corner, the Holiday Season is truly upon us. Yes, it's the season for cheer, thoughtfulness, and warm-fuzzy-feelings, but it's also the season of frequently changing business hours. Provide good customer...

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What You Mean When You Say "I Need A Voice for my Phone System"

When a client is looking for a new audio production, we're frequently told, "I need a voice for my phone system." While this is a very good start, it can also cause confusion. Do you need voice prompts? Message On Hold? Voicemail Greetings? Here's how to decode what you really need when you're...

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Voice Prompt Script Tip: Is "Touch" the New "Press" or "Click"?

Language is a fluid, ever changing doctrine. It's constantly updated with new terms and forms of words as technologies and generations evolve. The self-editing and adoption of these terms and phrases happens almost organically as one word is used more frequently and falls into favor within our...

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15 Voice Prompt Blunders To Avoid in your IVR System

When writing voice prompts for IVR or ACD systems, clear concise communication is key. The thing about a well structured call-processing system with properly recorded voice prompts is that you just don't notice it. What you do notice, however, is a system that is riddled with problems and...

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