Sound Communication: The Holdcom Blog

Two Questions to Ask Yourself When Writing Telephone Audio Scripts

When you're writing an audio script for your phone system, as opposed to a piece written for print (online or off), the right script makes all the difference. There are two questions you should consider before beginning a new project:

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3 Types of Audio Scripts for your Phone System

Do you need a script for your phone system recordings? What kind of phone system script are you looking for? Many people aren't sure; do they need a Message On Hold program? Voice Prompts for their IVR System or Auto Attendant? A Simple Voicemail Greeting?

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IVR Script Examples to Improve Caller Navigation

Your IVR system is like the front door of your business - It's the first thing people see and the first impression callers get. It's also a crucial part of your customer communication. When coupled with well-written voice prompts, the IVR system helps callers navigate your phone system and...

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How To Inform Your Customers of Business Hours

With Thanksgiving just over a few weeks away and the December holidays right around the corner, the Holiday Season is truly upon us. Yes, it's the season for cheer and thoughtfulness and warm-fuzzy-feelings, but it's also the season of Frequently changing business hours. 

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What You Mean When You Say "I Need A Voice for my Phone System"

When a client is looking for a new audio production, we're frequently told, "I need a voice for my phone system." While this is a very good start, it can also cause confusion. Do you need voice prompts? Message On Hold? Voicemail Greetings? Here's how to decode what you really need when you're...

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Voice Prompt Script Tip: Is "Touch" the New "Press" or "Click"?

Language is a fluid, ever changing doctrine. It's constantly updated with new terms and forms of words as technologies and generations evolve. The self-editing and adoption of these terms and phrases happens almost organically as one word is used more frequently and falls into favor within our...

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15 Voice Prompt Blunders To Avoid in your IVR System

When writing voice prompts for IVR or ACD systems, clear concise communication is key. The thing about a well structured call-processing system with properly recorded voice prompts is that you just don't notice it. What you do notice, however, is a system that is riddled with problems and...

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How Hospitality Properties can get the most out of Telephony Marketing

Callers reach out to hospitality properties, like hotels, restaurants, resorts, and spas, for a number of reasons. For these venues, the telephony becomes a prime marketing tool. Messages On Hold, IVR Announcements and voice prompts, and voicemail greetings must all sound clear and professional....

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How many voices? IVR Announcements vs. Messages On Hold

When creating programs for audio marketing for telephony, like IVR Announcements and Messages On Hold, clients have to make a choice of voice. Is a male or female right for me? Do I want someone who sounds peppy and fun, or does my business warrant a voice with a calm, soothing tone? When...

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