Sound Communication: The Holdcom Blog

Message on Hold & IVR: Small Business Phone System Fix

Sometimes, despite the best of intentions, knowledge, and effort, there is no simple answer to a problem. Take matching a phone system to a business’s needs. There is no simple answer, because first you need to ask important questions. What features do you need?  How many lines do you have? Have...

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VOIP vs PBX Phone Systems

Today, businesses have an abundance of phone system options to consider for their communication needs. In the past, small to mid-size organizations with multiple phones relied on a private branch exchange (PBX), which connected internal lines to external lines, and managed functions such as call...

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Have You Optimized Your VoIP Phone System?

December 29, 2014 Andy Begnoche' VoIP

As a company that’s been in the telecommunications industry for 25 years, we’ve seen our fair share of new technologies come and go, but VoIP is one that’s going to be around for many years.  It’s the foundation on which our future telephone networks are being built and if you haven’t already...

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Two Questions to Ask Yourself When Writing Telephone Audio Scripts

When you're writing an audio script for your phone system, as opposed to a piece written for print (online or off), the right script makes all the difference. There are two questions you should consider before beginning a new project:

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3 Reasons to Use A Vanity Phone Number for Your Business

July 10, 2013 Juli Durante marketing, VoIP

Sometimes, you just want to make a phone call. While social media, email, and websites have certainly decreased the number of people calling businesses for help, many customers sill find it easier to call and speak to a live representative to get the information they need. So, yes, that smart...

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What is VoIP?

Have you heard of VoIP and aren't sure exactly what it is? Voice over Internet Protocol (VoIP) has quickly become a prominent source for telephone service and offers many features that traditional telephone service does not.

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