Sound Communication: The Holdcom Blog

Juli Durante

Recent Posts

5 Key Features of the Best Overhead Music for Healthcare Facilities

Overhead music in healthcare facilities is much, much different than overhead music in retail stores or other business settings. Whether in a major hospital or local doctor's office, a healthcare facility's audio needs to appeal to a wide variety of people, many of whom are ailing, nervous, or...

Read More

4 Killer Examples of Website Audio Done Right

October 01, 2013 Juli Durante video, tips, website

Website audio has gotten a bad rap. Many people think sound has no place on the internet, that web browsing should be a silent experience.

Read More

6 Ways Professional on Hold Messages Help Improve Your Image

September 13, 2013 Juli Durante message on hold, tips, branding

Adding a professional Message On Hold program to your phone system is an easy way to improve the image of your business. It helps you make a great first impression and helps your customers get valuable sales and service information. Here are 6 ways a professional on hold message can help impro...

Read More

5 Reasons to Control The Overhead Music In your Store

Many  background music solutions for store s are playlist-focused. These same business music services lock you into pre-built playlists (not to mention long-term contracts) that you can't review or edit before playing in your store. While this "plug and play" method may make the systems easy to...
Read More

5 Considerations for Updating Your Business Phone System

August 20, 2013 Juli Durante resources, tips, equipment

Keeping up with today's constantly changing technologies is top of mind with many businesses - for a good reason. Many small and midsized businesses are revisiting their computer systems, digital presence, and even their phone systems. New hosted VoIP solutions are feature-rich and appealing....

Read More

#OnHold Fails and Wins to Brighten Your Day

Have you ever searched for #onhold on Twitter? It's one of my favorite activities... and it's not because I work for a company that produces on hold messages, it's because the #onhold content is some of the funniest, silliest Twitter fodder out there. Here are some on hold fails:

Read More

New Apple Patent Could Help Your On Hold Experience

August 08, 2013 Juli Durante message on hold

While Message On Hold programs are the traditional way to share content with people waiting on hold, but  one of Apple's latest patents is seeking to change the way we interact with our friends - and potentially businesses - on hold.

Read More

Two Questions to Ask Yourself When Writing Telephone Audio Scripts

When you're writing an audio script for your phone system, as opposed to a piece written for print (online or off), the right script makes all the difference. There are two questions you should consider before beginning a new project:

Read More

Do You Still Need a Professional Cell Phone Voicemail Greeting?

It's 2013. Do we still need to talk about voicemail messages on cell phones? When was the last time you checked your inbox? When was the last time you left a message??

Read More

Using Characters and Personas in eLearning Programs

July 24, 2013 Juli Durante e-learning

Many complain that eLearning programs and web-based training are impersonal, which hinders student engagement and detracts from the overall experience. But eLearning has significant advantages over traditional teaching methods, including student-guided activities and the ability to review...

Read More