Sound Communication: The Holdcom Blog

Unified Communications: Is the Human Voice Dying?

Unified Communications, often called UC, has been around for decades and synonymous with Moore's law that loosely states the growth of technology doubles every year while the cost remains constant, VoIP and UC are both keeping pace with this important revelation. 

Read More

Three Must-Haves for a Truly Elite Customer Experience

If your organization is still living in the days of merely being user friendly, then you probably need to begin a new initiative in marketing and customer service. A user friendly customer service interaction is no longer good enough. Your organization needs to implement an elite...

Read More

3 Ways IVR Can Enhance Your Business

The first impression that clients and customers have on a business is a pretty important one. The typical first thing a client does is make a phone call to your business. When choosing to use IVR or an automated voice attendant, it is important to create a pleasant and simple experience for the...

Read More

Best Practices For IVR, Voice Prompts, and Auto Attendant

 

As a business owner, you are likely interested in providing superior quality at every customer touch point for your business. One of the first things a customer may encounter is your telephony technology, be it IVR, voice prompts, or an Auto Attendant. What can you do to ensure that your...

Read More

Here's How to Get Great Reviews For Your Hotel

In hospitality, you're always on the lookout for more customers. Reviews are something guests will look at before even considering going to your establishment.  A good review can speak volumes about your business, but a negative review will be the takeaway for a reader. The solution is to make...

Read More

Customer Experience-Is That Your Focus?

The days of making the bottom line more important than the customer are soon to be over. It will be impossible to focus on anything other than  customer experience. The key to gaining new customers, and to keep them coming back, is to focus on the experience they have with your business....
Read More

Skyrocket the Customer Experience with Video and Sound

Many companies think of the customer experience as something that only relates to what goes on inside their stores. In reality, this is just one part of a much bigger picture. Now, potential customers often go online before ever stepping foot into a retail store, and some of them never...

Read More

How Great Customer Service Boosts Customer Experience

Every business knows that the customer experience aspect of their business has to be top-notch, but few businesses actually achieve this. Outstanding customer service will ensure that your customers' experience is one that they will never forget. Stick to a couple of key points, and your...

Read More

Customer Experience Contributes to Healthcare Facility Wellness

While few people might actually characterize a healthcare facility as a branded industry, they must admit that health care is a high-dollar business. As such, it competes for customers the way any company would: branding, advertising and improving the customer experience. Advertising a health...

Read More

The Right Choice in Music Can Lead to More Efficient Business

While the old train of thought was to keep customers in your store longer to increase a chance of purchase, a keen observer of how their business works will notice that isn't always true. Often it's more a case of the customers speed in moving through a store. In that area, selecting the right ...

Read More